Strategic Client Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Client Success Manager in United States. This role focuses on managing and expanding strategic enterprise client relationships within a high-growth SaaS environment, ensuring long-term value realization and customer success across the full lifecycle. The position acts as a trusted advisor to large enterprise customers, guiding them through onboarding, adoption, and ongoing optimization of workforce and payroll-related solutions. It requires a strong blend of account management, strategic planning, and value-based consulting, with a focus on driving measurable outcomes for both clients and the business. Working closely with cross-functional teams such as Sales, Marketing, Product, and Operations, the role ensures alignment on customer goals and growth opportunities. The environment is fast-paced and highly collaborative, requiring adaptability and strong executive communication skills. This is a high-impact opportunity for a customer success leader who thrives in complex enterprise accounts and values long-term partnership building. Accountabilities

• Own the full lifecycle of strategic enterprise accounts, from onboarding and launch through ongoing adoption, expansion, and renewal.
• Serve as the primary point of contact for all customer account management activities, ensuring a consistent and high-quality client experience.
• Develop and execute strategic account plans that define joint success metrics, value realization goals, and long-term growth opportunities.
• Build and maintain deep relationships across customer organizations, including HR, Payroll, Finance, IT, Operations, and executive leadership.
• Act as a trusted advisor to senior stakeholders, including C-level executives, to drive alignment on business objectives and outcomes.
• Identify expansion opportunities and proactively recommend solutions to improve adoption, engagement, and value delivery.
• Collaborate closely with Growth, Sales, and Marketing teams to maximize product utilization and customer success outcomes.
• Monitor account health, performance metrics, and risk indicators to anticipate and mitigate potential issues.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• 7-10+ years of experience in Customer Success, Account Management, or similar roles within SaaS or HCM environments.
• Proven experience managing large enterprise or Fortune 500 client accounts in a fast-paced, high-growth organization.
• Strong ability to develop and execute strategic account plans focused on value realization and customer outcomes.
• Excellent communication, presentation, and influencing skills, with experience engaging senior and executive stakeholders.
• Strong understanding of CRM tools such as Salesforce or HubSpot, along with experience in reporting systems and performance tracking.
• Ability to work cross-functionally in collaborative environments with multiple internal teams.
• Strong analytical mindset with familiarity in KPI tracking, customer health metrics, and value-based reporting.
• Comfortable navigating ambiguity and evolving business environments with a proactive, solution-oriented approach.

Benefits

• Competitive compensation including base salary ranging from $112,000 to $175,000 depending on location and experience.
• Equity participation and commission opportunities.
• Fully remote work flexibility within the United States.
• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Unlimited paid time off to support work-life balance.
• Life, AD&D, and disability insurance coverage.
• Employee Assistance Program and access to wellness resources.
• Inclusive culture with Employee Resource Groups and company events.

How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.