Website & eCommerce Support Specialist

CONNETIX, we're not just a toy company; we're innovators on a mission to inspire learning through creativity and imagination with our award-winning, open-ended STEAM-accredited magnetic tiles. As we continue to rapidly expand globally, we're looking for an experienced Website & eCommerce Support Specialist to join our family-oriented team.

Why You’ll Love Working Here

• Remote Flexibility: Work from anywhere in Australia while balancing your professional and personal life.

• Collaborative Culture: Join a supportive team where creativity, problem-solving, and ideas are encouraged.

• Award-Winning Workplace: Be part of a company recognized as a ‘Great Place to Work’ for four consecutive years.

About the Role

In this role, you’ll focus on optimizing our digital platforms, including websites and eCommerce systems, streamlining processes, and empowering teams to confidently leverage these tools for campaigns, content updates, and smooth operations.

As the central hub and single source of truth for website and eCommerce technical support, you’ll play a key role in maintaining consistency across all platforms while enabling teams to get the most out of our digital tools. You’ll work closely with marketing, sales, and IT to troubleshoot issues and provide end-to-end backend technical support, ensuring our platforms are reliable, efficient, and ready to deliver exceptional results for our teams and customers alike.

Further to that here’s what you’ll be doing:

• Provide day-to-day support across websites, blogs, and eCommerce platforms.

• Upload and update product listings, images, descriptions, and metadata across BigCommerce, Shopify, and other platforms.

• Publish and format blog posts and campaign content, ensuring SEO best practices are applied.

• Organize and maintain digital assets in Canto and other platforms.

• Support mailflows, data tagging, and list/segment management in Klaviyo.

• Troubleshoot minor technical issues and escalate as needed.

• Collaborate with marketing, sales, and IT teams to align content with campaigns and platform functionality.

• Maintaining accurate content to uphold brand consistency.

• Assist with reporting and performance tracking to continually improve website and eCommerce operations.

About you

You enjoy supporting teams, solving problems, and making platforms simple and effective. With an empathetic, customer-focused approach, you ensure colleagues feel supported and take pride in helping them achieve their goals through smart use of digital tools.

This hands-on role will value your technical expertise, attention to detail, and ability to manage multiple priorities to deliver a seamless online experience for both teams and customers.

Further to that here’s what we’re looking for:

• 4+ years of experience in website or eCommerce technical support coordination, including backend content delivery and troubleshooting across websites and marketplace platforms

• Proven ability to support marketing teams from a technical perspective and collaborate effectively across departments

• Exceptional attention to detail and strong organizational skills, with the ability to manage multiple projects under pressure

• Familiarity with CMS platforms and basic HTML/CSS is a plus

• Excellent communication skills and the ability to engage with a wide range of stakeholders with empathy and patience