Program Experience Manager

Company Description

STS Foundation, established in 1986, is a not-for-profit organization committed to impactful cultural exchanges for high school students visiting and studying in the United States. Recognized for its personal and caring approach, STS Foundation has facilitated cultural experiences for thousands of students from over 40 countries, creating lifelong connections. As a designated U.S. Department of State exchange program with full CSIET accreditation, we maintain the highest standards in international education. Our mission is to promote global understanding, empower young people, and connect American families and communities through impactful people-to-people exchange programs. Join us and contribute to a legacy of fostering relationships across cultures.

Role Description

This is a full-time remote role for a Program Experience Manager. In this role, you will oversee end-to-end program coordination, ensuring a positive experience for students, host families, and Local Coordinators. Responsibilities include managing communication with stakeholders, resolving challenges, planning program activities, and ensuring compliance with program standards. This position requires building meaningful relationships and creating enriching cultural exchange experiences for all participants.

Qualifications

• Strong Communication and Customer Service skills, with the ability to foster positive relationships with diverse stakeholders
• Experience in Customer Experience and Project Management, with a focus on improving processes and delivering quality outcomes
• Analytical Skills to assess and resolve challenges effectively
• Proficiency in multitasking and managing responsibilities remotely
• Familiarity with cultural exchange programs or non-profit sector experience is a plus
• Bachelor's degree or equivalent education/experience in a related field

Benefits

•Medical benefits

•Vacation and Sick leave

•Professional Development

•Domestic and International travel opportunities