Customer Success Manager (CSM)

Location: Remote (preferably UK, Scotland, Ireland, or US; travel required)

Reports to: COO

Salary: Competitive

About Proof 8

We're transforming how the spirits industry operates. From small craft distilleries to large-scale facilities, we're building the complete operating system for one of the world's oldest industries. Our platform helps distilleries and warehouses streamline operations, enhance transparency, and create new opportunities through innovative technology.

Think of us as the bridge between centuries-old craftsmanship and tomorrow's digital possibilities. We work with spirits makers across the UK, Ireland, the US, and beyond to improve their operations whilst preserving what makes this industry special.

The Opportunity

Join us as the trusted advisor to our customers, ensuring they unlock the full potential of our platform. You'll play a pivotal role in bridging clients' operational needs with our product roadmap, helping us continuously innovate for the industry.

This role requires someone who is equally comfortable leading product demos, training customers on workflows, and engaging with the spirits industry. You'll advocate for our customers internally and help shape Proof 8's next generation of features.

This isn't your typical customer success role. You'll help introduce cutting-edge technology to traditional operations, travel to some of the most renowned facilities in the industry, and directly influence how our platform evolves to meet real industry needs.

What You'll DoShape Customer Success

• Guide customers through their digital transformation, from initial setup to advanced features
• Deliver hands-on training sessions on-site at customer facilities
• Build lasting relationships with distillery managers, warehouse operators, and industry leaders

Drive Growth & Impact

• Identify opportunities to expand platform usage within existing accounts
• Work closely with our Sales and Marketing teams to develop compelling customer stories
• Track and celebrate measurable improvements in customer operations

Travel & Connect

• Visit customer sites - from craft distilleries to major warehouse facilities
• Represent Proof 8 at industry events and trade shows
• Build your network within the spirits industry whilst strengthening customer relationships

What We're Looking ForIndustry Experience

• Background with distillery operations, warehouse management, or spirits supply chain
• Understanding of production processes, maturation, or bottling requirements
• Passion for the spirits industry and appreciation for its traditions

Technical Confidence

• Comfortable learning and demonstrating software platforms
• Ability to explain digital solutions in practical, industry-relevant terms
• Experience with SaaS platforms or operational management systems

Communication Excellence

• Strong presentation and training skills
• Ability to build rapport with diverse industry professionals
• Comfortable working independently across different locations

Personal Qualities

• Enthusiasm for travel to customer sites and industry events
• Adaptable approach to working with businesses of all sizes
• Remote-first mindset with excellent self-organisation skills

What Makes This Role SpecialIndustry Impact: You'll work with respected distilleries and warehouses, helping them achieve genuine operational improvements whilst preserving industry craftsmanship.

Technology Innovation: Be among the first to implement blockchain technology in the spirits industry - experience that will be highly valuable as Web3 adoption grows.

Professional Growth: Develop expertise in both traditional spirits operations and cutting-edge technology, positioning yourself uniquely in a growing market.

Real Relationships: Build genuine connections with industry professionals who are passionate about their craft and eager to embrace positive change.

Travel Opportunities: Visit fascinating distilleries and warehouse facilities in some of the most beautiful spirits-producing regions.

Direct Influence: Your customer insights will directly shape product development, giving you real influence over how our platform evolves.

Ready to Join Us?

If you're excited about bringing innovation to a traditional industry, building relationships with passionate craftspeople, and making a real impact on how spirits are made and managed, we'd love to hear from you.

Next Steps:

• Email us at careers@proof-8.com with your CV and a brief note about what excites you about this opportunity
• Tell us about your experience with the spirits industry or operational management

We're looking for someone who shares our enthusiasm for both industry tradition and technological innovation. If that sounds like you, let's have a chat.