Customer Success Manager

About us: Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global’s Engineering Solutions division. The Company is valued for its standards content and workflow solutions like Engineering Workbench, Goldfire, Haystack and Parts Management Solutions. Under its previous owners, including S&P Global, IHS and IHS Markit, Accuris has been an integral part of the engineering ecosystem for more than 60 years. Job Title: Customer Success ManagerLanguage: English and German requiredRole Overview: The Customer Success Manager is responsible for fostering strong relationships with customers, ensuring successful onboarding and adoption of our solutions, and driving customer satisfaction and retention. You will serve as a trusted partner to customer stakeholders, helping them achieve their goals and realize value from our products. Key Responsibilities

• Manage a portfolio of customer accounts, supporting their success throughout the lifecycle.
• Act as the primary point of contact post-sale, guiding onboarding, product adoption, and ongoing engagement.
• Monitor customer health and proactively address risks or challenges.
• Identify opportunities for growth and collaborate with Sales on upsell paths.
• Conduct regular check-ins and business reviews to share progress and gather feedback.
• Partner with internal teams (Sales, Product, Support, Marketing) to advocate for customer needs.
• Use data and insights to improve customer outcomes and enhance the customer journey.

Skills & Competencies

• Strong relationship-building and communication skills (written & verbal)
• Ability to understand customer goals and align solutions accordingly
• Comfortable working with CRM tools (e.g., Salesforce) and customer success platforms
• Problem-solving mindset with attention to detail
• Ability to manage multiple accounts and prioritize effectively
• Customer-first attitude with a collaborative approach

Qualifications

• 3–4 years of experience in Customer Success, Account Management, or a related role, preferably in SaaS or tech
• Experience supporting customer onboarding and adoption strategies
• Familiarity with success planning and retention practices

About Company Statement:Accuris delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup. (https://accuristech.com/) Our mission: build an evolvable knowledge and data platform that enables STEM professionals to unlock and deliver innovation to the world’s most complex problems. Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.