About the Company
About Viv Higher Education Viv Higher Education is a growing marketing agency partnering with colleges and universities across the United States and internationally. We combine creative thinking, strategic marketing, and data-driven execution to help higher education institutions connect with prospective students, strengthen their brands, and achieve meaningful results. We're passionate about the impact of higher education and the work we do to support it.
About the Role
We're looking for a highly organized, proactive, and client-focused Account Assistant to join our Account Management team. In this role, you'll help keep client relationships strong, projects moving forward, and day-to-day operations running smoothly. From coordinating meetings and tracking project timelines to monitoring advertising budgets and reviewing deliverables, you'll play an important role in ensuring our clients receive thoughtful, responsive, and high-quality service. You'll work closely with our account managers and internal teams to turn conversations into action, anticipate client needs, and make sure important details never fall through the cracks. This opportunity is ideal for someone who enjoys working with people, thrives on organization, and genuinely cares about helping colleges and universities succeed.
Responsibilities
Client Communication & Coordination
- Prepare clear, organized agendas for client and internal meetings.
- Schedule and coordinate meetings across teams and stakeholders.
- Draft timely meeting recaps, follow-up communications, and actionable next steps.
- Help maintain responsive, professional, and proactive client communication.
- Anticipate client needs and support account managers in delivering an excellent client experience.
Project & Account Support
- Track project timelines, deliverables, deadlines, and responsible team members.
- Follow up on outstanding tasks and help keep projects on schedule.
- Coordinate with creative, content, media, and account management teams.
- Maintain accurate project documentation and organized records.
- Identify potential delays or issues and proactively communicate them to the appropriate team members.
Budget Monitoring & Quality Assurance
- Monitor digital media spending against approved campaign budgets.
- Track budget pacing and flag potential overspending or underspending.
- Review client-facing deliverables for accuracy, consistency, and completeness.
- Proofread materials and verify alignment with client expectations before delivery.
- Support continuous improvements in account management workflows.
Qualifications
- A bachelor's degree is preferred but not required.
Required Skills
- Experience in account coordination, client services, project coordination, or a similar role, ideally within an agency environment.
- Excellent written and verbal communication skills.
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple priorities, deadlines, and stakeholders.
- A proactive, solutions-oriented approach to problem-solving.
- Confidence communicating with clients and collaborating across teams.
- Strong proofreading skills and a commitment to high-quality work.
- Comfort working independently and collaboratively in a remote environment.
- A genuine interest in higher education and helping colleges and universities achieve their goals.
Preferred Skills
- Previous experience working in higher education, enrollment marketing, or education-focused marketing.
- Familiarity with digital advertising platforms such as Google Ads or Meta Ads Manager.
- Experience tracking marketing campaign budgets or media spend.
- Familiarity with Google Workspace, Microsoft 365, Zoom, or project management tools such as Asana, Monday.com, or Trello.
- Experience supporting multiple client accounts in a marketing or advertising agency.
Compensation & Benefits
At Viv Higher Education, we believe in supporting our team with competitive benefits and a healthy work-life balance.
- Salary: $65,000–$70,000 annually
- Fully Remote Work: Work remotely from Massachusetts or Rhode Island.
- Paid Federal Holidays: Enjoy paid U.S. federal holidays.
- Paid Time Off (PTO): 10 paid vacation days, 10 paid sick days, and 5 additional paid days off for selected holidays, your birthday, and a personal day.
- Health Reimbursement (QSEHRA)
- 401(k) Retirement Plan: Employer matching contributions of up to 5%, with immediate vesting.
- Collaborative Team Environment: Join a supportive, fully remote team working on meaningful higher education marketing initiatives.
- Professional Growth: Gain hands-on experience in client services, account management, and integrated marketing campaigns.
Location & Work Arrangement
This is a full-time, remote, U.S.-based position. We are currently prioritizing candidates located in Massachusetts or Rhode Island. The role requires 40 hours per week and regular collaboration with clients and internal teams during Eastern Time business hours.
Why Join Viv?
At Viv, you'll be part of a collaborative team that values creativity, accountability, and meaningful work. You'll have the opportunity to contribute to marketing initiatives that help colleges and universities connect with students and advance their missions. If you're someone who loves staying organized, enjoys building strong relationships, and takes pride in making things happen behind the scenes, we'd love to hear from you. We're especially interested in candidates who share our enthusiasm for higher education and enjoy supporting teams and clients in achieving their goals.
Application Details
- Application Deadline: October 30, 202