Digital Engagement Specialist (Remote)

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Retains and nurtures existing B2B logistics customers through digital-first engagement. Operating within a pooled team model, you’ll manage a portfolio of accounts through email, chat, and online platforms (e.g. Salesforce)—responding to inquiries, resolving issues, and proactively identifying opportunities to strengthen customer relationships. Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements. Recommend business practices and procedures that focus on increased productivity, and increased customer satisfaction. Your focus will be on driving customer satisfaction, minimizing churn, and ensuring clients realize the full value of our logistics solutions. You’ll monitor account health, flag retention risks, and collaborate cross-functionally to deliver seamless digital experiences. This role also involves analyzing customer behavior, recommending product improvements, and supporting renewal and upsell efforts. Ideal candidates bring strong communication skills, a customer-centric mindset, and experience in digital engagement or customer success. You should be comfortable working in a fast-paced, collaborative environment and using data to inform decisions. Applies working knowledge of theories, practices, and/or procedures within job discipline. Broadens capabilities and understanding of the company processes, and customers. Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance. Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents. Impacts quality of own work and the work of others on the team. Shares factual information with other team members. Receives guidance on a regular basis. Typically requires a four-year degree or equivalent experience. Pay Range Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $29.85/hr to $55.25/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.