Virtual Assistant

Location: Remote (London-based company) Hours: Part-time Rate: £13–£15 per hour

About UMO

Based in London, UMO provides support and mentoring for students and staff at some of the largest universities in the UK. We help people thrive through guidance, resources, and tailored solutions. We're a growing team that values smart processes, clear communication, and making a real difference in higher education.

The Role

We're looking for a proactive and detail-oriented Virtual Assistant to join us on a part-time basis. You'll help keep our operations running smoothly, improve how we work, and be a friendly point of contact for our clients. This is a remote role suited to someone who enjoys solving problems, streamlining workflows, and working closely with a small team.

What You'll Do

• Handle day-to-day administrative tasks such as scheduling, email management, and document preparation
• Review current processes and workflows, suggest improvements, and help implement and test solutions
• Learn how our business operates and use that understanding to make things work better
• Communicate with university clients and stakeholders professionally and promptly, ensuring a great experience
• Work within Google Workspace (Docs, Sheets, Drive, Calendar) to manage information and collaborate with the team
• Use AI tools to support and speed up your work

What We're Looking For

• Experience in an administrative or virtual assistant role
• Strong organisational skills and attention to detail
• Excellent written and verbal communication — you're comfortable reaching out to clients and building relationships
• A process-improvement mindset: you notice what could work better and take initiative to suggest changes
• Confidence working with Google Workspace
• Comfort using AI tools in your day-to-day work
• An interest in UX and how people experience the services and systems we build

Nice to Have

• Experience with QuickBooks or similar accounting software
• Background in education, higher education, student support, or mentoring environments
• Familiarity with the UK university landscape

How to Apply

• Send your CV and a short note explaining why this role interests you. We'd love to hear about a time you improved a process or workflow in a previous role.