Client Success Director

About Two Trees

Two Trees Digital Marketing is a tech-forward performance marketing agency. We invest in the best tools and infrastructure the industry offers — server-side tracking, modern attribution modelling, AI-era search visibility — to deliver measurable outcomes our clients can genuinely trust. We work primarily with professional services and B2B clients, managing five- to six-figure monthly media budgets.

We're the agency clients hire when they want their marketing investment built on a foundation of engineering rigour, modern measurement, and strategic depth.

The Role

We're hiring a Client Success Director to own end-to-end client relationships across our portfolio. You'll be the trusted strategic advisor and single point of contact for your clients — running meetings solo, making strategic calls in the room, briefing internal execution teams, and owning outcomes from kickoff through long-term optimisation.

You'll report directly to the CEO and have meaningful autonomy over how you run your book.

What You'll Own

• Strategic ownership of a portfolio of clients
• Quarterly business reviews, monthly performance reviews, and ongoing strategy calls
• Translating client business goals into multi-channel marketing strategies across paid media, SEO, and AI search visibility
• Briefing and overseeing internal execution teams (Performance Marketing, Organic Visibility) and contractor creative resources
• Client retention, satisfaction, and the long-term strength of every relationship
• Identifying opportunities to grow engagements where it genuinely serves the client
• Acting as the senior voice on escalations, sensitive conversations, and strategic recommendations
• Contributing to internal frameworks, case studies, and thought leadership

You'll Probably Be a Good Fit If You Have

• 5+ years of agency or in-house client-facing experience in performance marketing, with at least 2 years owning senior client relationships
• A track record of long-term client retention and satisfaction
• Strong technical fluency in digital marketing — paid search and paid social campaign mechanics, GA4, attribution models, conversion tracking, and ideally familiarity with server-side tracking concepts
• Confidence running strategic conversations with senior stakeholders
• Experience in professional services, B2B, or regulated industries is a plus
• Strong project management instincts and excellent written and verbal communication

What We Offer

• Base salary of £55,000–£65,000, plus annual performance bonus up to £10,000
• 28-days Annual Paid Leave
• Private medical insurance
• Enhanced maternity and paternity leave
• Pension contributions
• Genuinely flexible remote working
• Dedicated professional development budget
• Direct line to the CEO and a seat at the strategic table