Marketing Operations Specialist for Multi-Clinic Campaigns (Email, SMS & Direct Mail)

Company Description

We are seeking a Marketing Operations Specialist to own and run trigger-based campaigns across multiple brick-and-mortar clinics specializing in hearing loss and tinnitus treatment. This is an ongoing, part-time role. We currently operate three clinic entities and are actively acquiring more in the month ahead and several more over the next year, so this is a significant growth opportunity for the right person. We are not looking for an agency. We want one capable individual who can plug into our existing system and grow with us. We use Slack for communication and Notion for our content calendar, we have subject matter experts on the team who proof and edit all outgoing copy, and we are AI forward with templates already built and in place.

Responsibilities

-Automation Ownership: Ensure all trigger-based automations across each clinic entity are set up accurately, firing correctly, and mapped to the right audiences.

-Email Campaigns: Build and send weekly email campaigns from existing templates, coordinating with our subject matter experts for proofing.

-SMS Campaigns: Build and send SMS campaigns every two weeks, maintaining compliant opt-in and messaging practices.

Direct Mail: Coordinate and send direct mail campaigns every eight weeks.

-Multi-Entity Coordination: Manage campaigns separately and accurately across three (and growing) clinic entities without crossing wires between locations.

Qualifications

Proven, hands-on experience managing marketing operations across multiple clinics, locations, or business entities. Strong working knowledge of trigger-based automation and campaign platforms across email, SMS, and direct mail. Extreme attention to detail when segmenting and sending across separate entities. Comfortable working asynchronously inside Slack and Notion. Comfortable with AI tools and executing from existing templates rather than building from scratch. This is for one person joining our system, not an agency.

Remote position for individual within United States or Canada.