Head of Growth

🚀 We’re building the operations and growth leadership team at Total Life

Total Life is one of the fastest-growing, mission-driven mental health companies in the U.S. — and we’re just getting started.

We’ve served thousands of older adults across the country, partner with major healthcare organizations, and are redefining how mental health care is delivered to an underserved population that desperately needs it.

Our work is clinically meaningful, operationally complex, and nationally scalable — and the impact on the lives of older adults and their families is real and measurable.

We’re pre-Series A, growing fast, and building the leadership team that will take Total Life into its next phase of scale. This is a rare moment to join:

• Proven traction, not an idea-stage startup

• Real revenue, real patients, real providers

• Complex systems (customers + clinicians + healthcare)

• A mission that actually matters

• Direct access to leadership and real ownership

💥 The Opportunity

We’re hiring either:

• A Head of Growth, or

• Two senior leaders: Head of Revenue Operations and Head of People Operations

This role offers generous equity and bonus potential. We are looking for high ownership and leadership.

The structure depends on experience.

If you are a rare operator who has successfully owned growth, systems, analytics, and execution end-to-end in a high-growth environment, we’re open to a single Head of Growth role.

If your strength is deeper in one domain, we are equally excited to hire two exceptional leaders — one owning the revenue engine and one owning the people and provider engine.

In all cases, these are senior, builder roles with real ownership, pressure, and impact.

🧠 Who we’re looking for (across all options)

We’re looking for operators who:

• Thrive in high-growth, high-stakes environments

• Are deeply comfortable with data, analytics, and systems

• Have led product or systems development in partnership with engineering

• Stay calm and effective under pressure

• Love building from scratch and scaling fast

• Understand the complexity of healthcare, marketplaces, or regulated systems

• Want to win — and want to win doing meaningful work

More details on reach role below.

Head of Revenue Operations

This role is for someone who is obsessed with how revenue actually flows — not just marketing or sales in isolation, but the full system: demand, conversion, operations, and outcomes.

You will work directly with the CEO and leadership team and own the entire revenue operating system across B2C and B2B. This is a builder role in a high-pressure, high-impact healthcare environment.

Revenue systems & architecture

• Own HubSpot and CRM architecture end-to-end

• Design, maintain, and optimize funnels across B2C (patients) and B2B (partners, payers, providers)

• Build and maintain clean data models across the revenue lifecycle

• Ensure data integrity across marketing, sales, call center, and clinical intake

Funnels, analytics & performance

• Define and track core metrics: CAC, conversion rates, funnel leakage, time-to-conversion, LTV

• Build dashboards and reporting for leadership and the board

• Diagnose drop-offs and design experiments to improve performance

• Use data to prioritize what to fix, build, or kill

Marketing communications & growth ops

• Own lifecycle marketing infrastructure (email, SMS, workflows, automation)

• Partner on messaging, sequencing, and conversion optimization

• Support call center operations with scripts, routing, and attribution

• Leverage AI and automation to improve speed, targeting, and personalization

Product & systems leadership

• Partner closely with product and engineering on growth-related product development

• Translate operational pain points into product requirements

• Influence roadmap decisions using data and customer insights

• Ensure revenue systems scale with clinical and operational realities

Who you are

• Deeply technical in CRM, analytics, and funnel design

• Extremely comfortable with data, dashboards, and experimentation

• Calm under pressure in fast-moving, regulated environments

• Comfortable leading through ambiguity and constant change

• Able to balance speed with healthcare compliance and rigor

• Excited to build systems that scale nationally

Experience we’re looking for

• 7+ years in revenue ops, growth ops, or sales ops

• Deep hands-on HubSpot experience (required)

• Experience with call center tools, attribution, and routing

• B2C and B2B funnel experience

• Startup or high-growth environment strongly preferred

• Healthcare, marketplace, or regulated industry experience is a major plus

Head of People Operations

Total Life serves two core groups: customers and providers. This role is responsible for building the people systems that allow both to thrive — especially our growing clinical workforce.

This is not a traditional HR role. This is a people systems and workforce operations role in a high-growth healthcare environment.

You will work directly with the CEO and clinical leadership to build the infrastructure that supports hiring, performance, compliance, and scale.

What you’ll own (very explicitly)

End-to-end workforce operations

• Own hiring operations across clinical and non-clinical roles

• Design scalable hiring workflows, screening, and onboarding

• Oversee contracts, credentialing coordination, and compliance processes

• Own payroll oversight and coordination across roles and entities

People data & performance systems

• Build and maintain people analytics and dashboards

• Track hiring velocity, capacity, utilization, retention, and performance

• Partner with leadership to design performance frameworks

• Use data to anticipate staffing needs and risks

Healthcare workforce complexity

• Manage people operations across providers and non-clinical teams

• Coordinate with clinical leadership on licensure, credentialing, and coverage needs

• Design systems that balance provider experience with operational rigor

• Support compliance requirements without slowing growth

Product & systems leadership

• Partner with product and engineering to improve internal tools and workflows

• Translate people-related operational needs into product requirements

• Improve provider and employee experience through better systems

• Leverage AI and automation to reduce manual work

Who you are

• Extremely organized, precise, and systems-oriented

• Comfortable handling sensitive information at scale

• Calm and effective in high-stress, high-growth environments

• Data-driven in how you think about people and performance

• Comfortable building from scratch with little structure

• Motivated by impact and mission

Experience we’re looking for

• 7+ years in people ops, HR ops, or workforce operations

• Startup or high-growth environment experience strongly preferred

• Experience supporting clinical or regulated workforces

• Deep comfort with HRIS, payroll, and people analytics

• Experience partnering closely with leadership and product teams

• Healthcare or marketplace experience is a strong plus

Shared expectations for both roles

• Comfort working directly with the CEO

• High ownership and accountability

• Ability to lead through ambiguity and pressure

• Strong analytical and systems thinking

• Passion for building meaningful infrastructure

• Commitment to Total Life’s mission and impact

Location

North America (Vancouver or Pacific-time preferred)

If you’re an operator who thrives in complexity, loves building systems, and wants to make a massive impact in healthcare — we’d love to meet you.

Apply or DM us and specify which role you’re applying for.