Social Support Specialist (Community Management and Moderation)

About the Opportunity:

This role involves delivering high-quality community management and moderation across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. The position is focused on maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and trust in the brand.

Responsibilities:

• Act as a subject matter expert on all supported titles with a deep technical understanding of game mechanics for troubleshooting and guidance

• Manage and moderate social media and community platforms ensuring compliance with platform guidelines, community standards, and company policies

• Engage with community members to encourage constructive dialogue and positive participation

• Assess user-generated content accurately, distinguishing sarcasm, humor, criticism, and genuine harassment or policy violations

• Enforce moderation actions consistently, fairly, and without bias, escalating issues when necessary

• Respond professionally and empathetically to community inquiries, concerns, and reports

• Identify emerging community trends, risks, or recurring issues and report insights to internal stakeholders

• Support incident response and sensitive situations with sound judgment and discretion

Requirements:

• 3 or more years in high-tier community support or moderation within the gaming industry

• Deep familiarity with Western gaming culture and social media nuances

• Relevant knowledge of Discord server management and Steam community tools

• Proficiency in Zendesk and Sprout Social is a significant plus

• Native-level English proficiency with nuanced understanding of Western culture and social media etiquette

• Ability to remain neutral and objective handling sensitive or emotionally charged content

• Strong attention to detail and consistency in decision-making

• Ability to foster inclusive, respectful, and welcoming online spaces

• Knowledge of online harassment patterns, hate speech policies, and community governance best practices preferred

• Ability to work flexible schedules including weekends if required

Compensation:

• Salary $12,000 - $40,000 yearly gross

Benefits & Perks:

• Full-time schedule with employee benefits including health and dental care when eligible

• Employee Assistance Program

Note:

“RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.”