Customer Success Specialist

Customer Success Specialist

Australia or New Zealand | Fully Remote

At Schoolzine, we connect school communities.

We're a growing SaaS company supporting thousands of schools across Australia, New Zealand and beyond with newsletters, websites, apps and more.

Yes, we're a tech company. But what really sets us apart is how hands on we are.

Schools are busy. Administrators are stretched. School communication never stops. We don't just give them a login and wish them luck. Our Customer Success team works alongside schools every day, helping them feel confident, supported and in control.

What we build and support directly shapes how schools communicate with families every day.

As we continue to grow, we're looking for another brilliant human to join the heart and soul of our organisation.

About the Role

This is a hands on Customer Success role in a fast moving environment.

You will:

• Respond to phone, email and live chat enquiries from schools
• Manage and resolve help desk requests with care and accuracy
• Troubleshoot technical issues clearly and confidently
• Run onboarding sessions and practical training
• Help schools get the most out of the Schoolzine platform
• Work closely with internal teams to continually improve our products and the customer experience

There is volume. But there is also strong teamwork. We support each other and take pride in delivering thoughtful, practical help.

What You'll Bring

This role does require a technical support or help desk background.

You should:

• Have experience in a technical support, help desk or SaaS customer success role
• Be confident in learning new systems
• Adapt to new tools and processes as we evolve and grow
• Communicate technical information in plain, easy to understand language
• Stay calm and organised when managing multiple enquiries
• Take ownership and follow through
• Confident in sharing your ideas for improvement

Experience working with schools or in EdTech is a bonus, but not essential.

Mindset matters just as much as experience. We're looking for someone proactive, practical and genuinely customer focused.

Why Join Schoolzine?

We are fully remote across Australia and New Zealand.

You'll work closely with leadership. You'll have a voice. And you'll play a real role in supporting thousands of school communities.

Flexible remote work.

Supportive team culture.

A growing company where Customer Success truly matters.

Location

Applications are open to candidates based in Australia and New Zealand.

Equal Opportunity

At Schoolzine, we believe diverse teams build better products and create better outcomes for our customers.

We welcome applications from people of all backgrounds, identities and experiences.

If this role excites you but you're not sure you tick every single box, we still encourage you to apply. Skills can be learned. Potential matters.

And if you've read this far, chances are you're genuinely interested, so you may a well apply.

We are committed to creating a respectful, inclusive and supportive remote workplace where everyone has the opportunity to thrive.

If you’re looking for a role where you can genuinely make an impact and be part of a team that backs each other, we’d love to hear from you.