Content & Social Specialist

😎 Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About The Role Quantum Metric is seeking a creative, motivated, and tech-savvy Content & Social Specialist to join our Brand Experience team. You’ll be the hands-on creator behind the content that brings our brand to life — from scroll-stopping LinkedIn posts to compelling campaign copy and field event promotions. In this role, you’ll write, record, edit, and publish content across multiple channels, helping us share our story with the digital and product leaders shaping the future of customer experience. We’re looking for someone who thrives on curiosity, takes ownership of their work, and brings a positive, can-do attitude to every project. This role is perfect for someone who’s equal parts writer and creator. You’ll experiment with AI tools to make the creative process smarter and faster, while ensuring every asset delivers value long after its launch. 🔧 Responsibilities

• Create, edit and publish multi-channel content: Draft and edit blogs (including SEO-optimized pieces), campaigns assets (emails, web copy, digital ads, nurture sequences), and field event promotions
• Own social execution: Manage Quantum Metric’s organic social (LinkedIn, Instagram, Facebook) with a steady weekly cadence; support executives/SMEs with post drafting and ideation; monitor engagement and optimize formats
• Repurpose and remix content for longevity: Turn pillar assets — such as benchmark reports, webinars, and major campaigns — into a planned stream of waterfall pieces to sustain engagement over time
• Coordinate and collaborate: Maintain the content calendar, route deliverables through stakeholders, partner closely with Campaigns, Field Marketing, and Product Marketing to align priorities
• Work smarter with AI: Use Gemini, ChatGPT, and Goldcast AI for ideation, research, repurposing, and optimization; maintain a shared prompt library and workflows

💡 Requirements

• 2–4 years of experience in content, marketing, or communications (B2B tech or SaaS preferred)
• Strong writing and editing skills — able to adapt tone for blog, social, campaign, and web copy
• Experience managing social channels, particularly LinkedIn, and understanding what drives engagement
• Comfort with short-form copywriting for ads, emails, and event campaigns
• Familiarity with AI writing or creative tools (Gemini, ChatGPT, or similar)
• Highly organized, detail-oriented, and capable of managing multiple projects at once
• Collaborative team player with a proactive mindset — equally comfortable brainstorming creative ideas and executing them
• A sense of humor and optimism — you don’t get bogged down in the unexpected, you roll with it and find creative solutions
• Compensation: $75,000 – 95,000 | Bonus Eligible
• Bonus Points For:
• Experience writing for executive thought leadership or social ghostwriting
• SEO/GEO optimized writing
• Short-form video awareness (basic editing or scripting)
• Familiarity with project management tools like Asana

🏆 Perks and Benefits This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. Group benefits Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) FSA, DCFSA, and HSA accounts Employee Assistance Programs (EAP) Telehealth options Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident Healthy Rewards – Discount Programs Discounts on Pet Insurance 401k (with employer match) and Options / Equity 13 company holidays Unlimited Paid Time Off Sick leave Parental/Adoption Leave In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building. Promotional opportunities Rewards and recognition programs Robust onboarding and training program One-time stipend for work-at-home employees Monthly business expense stipend Flexible work environments Employee Discount Program (Perks at Work) Employee Referral Program Lead Referral Program MacBook and awesome swag delivered to your door Encouraging and collaborative culture RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) 🐉 About Quantum Metric As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected] . Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/ #BI-Remote