Account Manager

Description: 

We Need Someone Who “Gets It”:

• Do you have email marketing experience?
• Can you plan, present, kick-off, manage, refine, implement, analyze, and optimize an email marketing strategy?
• Do you like to think things through, dig into a brand, and find the most optimized solutions and tactics?
• Have you worked in an agency setting, managing client-facing relationships?
• Can you win a client's trust?
• Are you comfortable saying no when something isn’t going to work, offering workable alternatives, and speaking up when you’ve got a better idea?
• Can you say that confidently and politely, no matter who you’re speaking to?
• Can you get buy-in for that idea from your team members and clients?
• Do you have a track record of ideas that deliver results?
• Are you looking for the space to take big swings, own your results, and be rewarded when you win?
• Do you have good instincts and strong follow-through?
• Do you have the right balance of confidence and humility?

The Position:

As an Email Marketing Account Manager, you will manage 10–15 e-commerce clients as their primary point of contact. You’ll guide them with strategic, results-driven plans to grow their lists, improve revenue, and maintain deliverability.

Your key responsibilities will include:

• Collaborating with a team of copywriters, designers, and Klaviyo specialists to execute approved strategies.
• Managing workflows from kickoff to implementation, ensuring campaigns, flows, and popups are optimized for success.
• Delivering projects such as email flows, automations, monthly campaigns, popups, and SMS campaigns.
• Hosting 30-minute monthly calls with clients to plan and review strategies one month in advance.
• Onboarding new clients, leading kickoff calls, and setting clear expectations and boundaries for the relationship.
• Handling administrative tasks, including monthly client reports, daily 15-minute team calls, and responding to clients in Slack.
• Actively leading both clients and team members, feeling comfortable on calls.

Who We Are:

We’re a fully remote, global team of email copywriters, designers, Klaviyo specialists, account managers, and strategists. We like what we do because we’re good at it.

Our values:

• We like simplicity and effectiveness.
• Communication, honesty, and ownership form the foundation of our culture.
• Trust is earned. You earn our trust, we’ll earn yours.
• Win or lose, we do it together.
• We’ll support you when you need it and give you the freedom to excel when you’re at your best.

Must-Haves:

• At least 2 years of account management experience in an agency setting.
• Prior experience in email marketing.
• Basic knowledge of email marketing software.
• Strong understanding of the eCommerce and DTC ecosystem.
• Exceptional organizational and communication skills.
• Keen attention to detail.
• Familiarity with SMS marketing and other retention marketing strategies.

What We Value:

• Drive to win - If you want to showcase your skills, we’ll give you the platform to shine.
• Grit - Can you break down challenges and problem-solve effectively under pressure?
• A short memory - Learn from mistakes and move forward.
• Leadership - Balance expectations and responsibilities, while leveraging strengths.
• Humility - Stay self-aware and open, ensuring you and your team stay focused on impactful work. No egos.
• Autonomy - We’ll earn your trust and expect you to make smart decisions or ask for help when needed.

Details:

• Competitive salary.
• 15 days of paid vacation annually.
• Fully remote position with a flexible schedule.
• Professional growth opportunities, including continuing education and relevant training.
• Free gym membership.