VOC Insights Analyst

Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio.

Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape. Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit.

Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.Job DescriptionTurn feedback into action. Transform experiences across healthcare.

Are you passionate about customer experience, data-driven storytelling, and creating meaningful change?

We’re on the hunt for a Voice of Customer (VOC) Insights Analyst who thrives on transforming feedback into insight, and insight into action — improving the lives of patients, doctors, and pharmacies along the way.

As a key player in our VOC team, you’ll design and deliver feedback programs that capture the heartbeat of our ecosystem. You'll work across survey platforms, automate touchpoints, and analyse what matters most to our customers. Your insights will directly shape the experiences we deliver.

If you love connecting the dots between what people say and what a business should do — this role is for you.

What You’ll Be Doing

• Design and optimise surveys across the patient, doctor, and pharmacy journey
• Monitor experience metrics (like NPS & CSAT) and help us understand customer sentiment over time
• Collaborate with CRM, Product, Marketing, Clinics and more to embed feedback loops that drive change
• Support survey governance and ensure our work aligns with privacy, ethics, and business goals
• Automate survey delivery and targeting across multiple channels (email, SMS, in-app)
• A/B test and continuously improve survey performance and engagement
• Analyse data to uncover trends, friction points, and opportunities for innovation
• Craft compelling dashboards and reports that bring the voice of the customer to life
• Share insights that shape product, clinical, and operational strategies
• Champion customer advocacy and help embed a customer-first mindset across the organisation

Qualifications

• Experience in research, insights, or customer experience
• Strong knowledge of survey design and analysis (NPS, CSAT, CES frameworks a plus)
• Hands-on experience with tools like Typeform, SurveyMonkey, CultureAmp, or Survicate
• Comfortable working with data tools (Excel, Looker, Tableau); exposure to Braze or CRM systems is a bonus
• Willingness to learn tools like SQL, BigQuery or Python to level up your insights
• Sharp eye for detail, strong communication skills, and a curious, problem-solving mindset
• A passion for customer experience, human behaviour, and making things better

Additional Information

You'll be joining a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture, where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.

Other benefits include:

• Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
• Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Mental health support through our wellbeing platform, Unmind.
• A private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Swag kits to celebrate key milestones in your journey with us.
• Enhance your home office with our work from home equipment allowance benefit.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.