Search Engine Marketing Specialist

Join this globally renowned software client on an 18-month contract, this is a fully remote role for Australian based candidates or remote/hybrid role for Sydney based candidates based on your preference

Our client is a worldwide sales, marketing, and services organization on the cutting edge of the digital advertising industry which empowers advertisers around the world to reach their maximum potential through paid search engine marketing (SEM).

We are seeking a motivated and detail-oriented Account Coordinator to join our team. In this role, you will assist Account Managers and Account Executives by triaging, assigning, and resolving ticket requests from internal stakeholders. You will also act as a key point of contact for addressing client and stakeholder escalations related to reporting, bulk implementations, search optimizations, and feature adoption.

This position emphasizes consistent execution excellence, compliance, and collaboration to solve problems effectively. Success in this role will be measured by the quality and accuracy of your work, stakeholder satisfaction, and meeting service level agreements (SLAs).

Why Join Us?

This role is perfect for individuals who excel in dynamic environments and are passionate about producing high-quality work while building strong collaborative relationships across teams. By joining us, you will have the chance to enhance your skills, deliver meaningful results, and contribute to innovative projects in a supportive and forward-thinking team setting. With an emphasis on flexibility and professional growth, this position offers a unique opportunity to learn, adapt to changing business needs, and thrive in a fulfilling and rewarding environment.

Key Responsibilities:

• Provide comprehensive support to the Sales Account Team, including (but not limited to):

o Creating and analysing Excel reports.

o Surfacing optimization opportunities and conducting customer account analyses per sales guidance.

o Provide reporting and managing account administration tasks.

• Act as a key point of contact between teams, ensuring escalations are managed efficiently by gathering necessary details, assessing business impact, and coordinating with partner teams for prompt resolution.

• Utilize a ticketing system to track requests, troubleshoot issues, and collaborate with stakeholders to complete tasks accurately and on time.

• Follow established processes and guidelines to maintain compliance and consistency.

• Review account health and proactively recommend search optimization strategies through scaled opportunities.

• Coordinate with team members to manage daily workloads and schedules effectively.

• Contribute to process and tool innovation, driving greater team efficiency and effectiveness.

• Stay informed about new product releases and reporting functionalities to enhance deliverables.

Typical Day in the Role

• Provide comprehensive support to the Sales Account Team, including (but not limited to):

o Creating and analysing Excel reports.

o Surfacing optimization opportunities and conducting customer account analyses per sales guidance.

o Provide reporting and managing account administration tasks.

• Act as a key point of contact between teams, ensuring escalations are managed efficiently by gathering necessary details, assessing business impact, and coordinating with partner teams for prompt resolution.

• Utilize a ticketing system to track requests, troubleshoot issues, and collaborate with stakeholders to complete tasks accurately and on time.

• Follow established processes and guidelines to maintain compliance and consistency.

• Review account health and proactively recommend search optimization strategies through scaled opportunities.

• Coordinate with team members to manage daily workloads and schedules effectively.

• Contribute to process and tool innovation, driving greater team efficiency and effectiveness.

• Stay informed about new product releases and reporting functionalities to enhance deliverables.

Candidate RequirementsMust Have:

• A willingness and ability to learn search engine marketing.

• Strong critical thinking skills with the ability to organize tasks and prioritize effectively.

• Excellent problem-solving abilities and the capacity to multitask while collaborating with cross-functional teams.

• Outstanding written and verbal communication skills.

• A team-oriented mindset with a track record of building strong relationships with partners.

• Flexibility and adaptability to changing business needs and processes.

• A positive and creative “can-do” attitude coupled with a strong work ethic.

• Self-motivation and a proactive approach to contributing ideas and improvements.

• Fluency in English

Preferred Qualifications:

• Microsoft Advertising Certification or equivalent experience.

• Proficiency in Excel, including data manipulation, VLookups, pivot tables, and analysis.

• Experience using Microsoft Office tools (Excel, Power BI, Outlook, Word, PowerPoint).

• At least 1–2 years of experience in digital media, sales, or customer service roles.

Top Skills Required

1. Marketing background. SEM experience

2. Google Ads

3. SA360

4. Excel, word