Social Media Reputation Manager - (WFH/Remote setup)

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Unifin. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. About Us At UNIFIN Inc., we are a leading collection agency dedicated to providing innovative, compliant, and customer-focused debt recovery solutions. Our commitment to leveraging technology sets us apart in the industry. Role Overview The Social Media Reputation Manager will be responsible for monitoring, managing, and improving Unifin's online presence across review platforms, social media channels, and forums. This role ensures our brand voice is consistent, professional, and compliant with industry regulations, while strengthening our reputation through timely and thoughtful engagement. Qualifications

• 2+ years of experience in online reputation management, social media, digital marketing, or community management.
• Exceptional English writing and communication skills.
• Strong problem-solving and conflict resolution abilities.
• Experience using monitoring/ORM tools (Sprout Social, Brand watch, Reputation.com, Meltwater, or similar).
• Familiarity with U.S. business culture and professionalism in communication.
• (Preferred but not required) Experience in financial services, collections, or other regulated industries.

Key Responsibilities

• Monitor and respond to online reviews on platforms such as Google, BBB, Trustpilot, Glassdoor, Yelp, etc.
• Track and engage with relevant conversations on Reddit, X/Twitter, LinkedIn, and other social platforms.
• Draft professional, empathetic, and brand-aligned responses to both positive and negative reviews.
• Escalate sensitive or compliance-related issues to internal leadership before responding.
• Generate weekly and monthly reports on online sentiment, trends, and competitor activity.
• Work closely with leadership to ensure messaging aligns with compliance standards (FDCPA, Reg F,etc.).
• Develop processes to ensure timely responses and continuous monitoring.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives. Do you think you fit all of this? Click the apply button now! If you have questions about this posting, please contact support@lensa.com