Junior Content Manager (Remote)

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Job Summary:

Tebra is a company focused on enhancing healthcare for independent practices and their patients. They are seeking a Blog Content Manager to oversee the development and publication of SEO-optimized blog content, manage freelance writers, and ensure alignment with marketing objectives to drive client satisfaction.

Responsibilities:

• Manage 200+ accounts and ensure timely posting of blog posts within indicated SLAs (service level agreements).

• Produce quality blog content for health care providers based on editorial and style guidelines.

• Leverage client feedback to resolve all content requests and ensure client satisfaction through feedback surveys and customer cases.

• Manage assignments with writers and editors to ensure deadlines are met and optimized efficiently in editorial workflow.

• Stay up-to-date with SEO algorithms for content and Google Best Practices.

• Continue to improve guidelines for creating content that conveys a practice’s and/or physician’s specialty and unique brand with common search queries from patients.

• Develop training to better communicate to internal stakeholders and freelancers.

• Use internal resources to draft and revise content as needed to ensure content quality and low production costs.

• Attend and engage in weekly team meetings as well as quarterly department meetings.

• Other appropriate responsibilities necessary to drive client satisfaction as assigned by leadership.

Qualifications:

Required:

• College degree, preferably in Journalism, Communications, or Marketing, or equivalent experience.

• Excellent blog writing/editing ability and master of AP Style.

• 1-2 years of experience in content production, journalism, copywriting, or copyediting.

• Clear communicator with the ability to uphold top-tier customer service standards, respond efficiently to customer requests, and maintain high customer satisfaction.

• Outstanding analytical, problem-solving, and multitasking skills.

• Organized and results-driven with a focus on achieving top customer quality.

• Self-starter who thrives in the opportunity to take initiative, with exceptional time management skills and great attention to detail.

• Familiar with SEO algorithms for content and Google Best Practices.

• Champion for continually improving on a personal level of product and industry knowledge and exercising best practices, as well as nurturing strong, collaborative client and cross-team relationships.

Preferred:

• Experience writing and/or editing in the healthcare industry is preferred but not required.

Company:

Tebra provide independent healthcare practices with digital tools and support to thrive in a new era of healthcare. Founded in 2021, the company is headquartered in Corona Del Mar, California, USA, with a team of 501-1000 employees. The company is currently Late Stage.