Customer Sucess Manager

A Company you will be happy to grow with! At InnoTech, it’s all about connecting people with business through technology. We care about you, your happiness, and your well-being. We seek people who want to learn and further improve their skills with us – growth is part of our DNA, and that’s why we’re proud to be certified as a Great Place to Work and to be among the Top 50 Best Workplaces in Portugal! For us, sustainability is not just a word. Integrity and social responsibility lead our behavior. For us, sustainability is not just a word. Integrity and social responsibility lead our behavior. We dare to be different, ambitious, dream big, and deliver value like no other! You can work with top-level partners in banking, insurance, retail, telecommunications, financial services, and more! Join our team of 180+ InnoTechers and bring your talent as a Customer Success Manager.Your Mission Will Be

• Serve as a dedicated point of contact and advocate for a portfolio of customers;
• Proactively develop and implement scalable engagement frameworks;
• Collaboratively develop and execute customer success plans.

You Will Need

• 3+ years in client-facing roles with a strong focus on customer satisfaction and relationship building;
• Experience in Customer Success, Technical Account Management, Solution Consulting, or similar roles;
• Experience supporting SMB or mid-market SaaS customers;
• CPLP nationality or an EU work permit;
• Fluency in Portuguese and English.

Would Be Awesome If You Have

• Proven ability to engage technical stakeholders and navigate IT processes to ensure customer success;
• Solid understanding of Enterprise IT fundamentals and software implementation challenges.

With Us You Can Be a

• TechThinker – people who want to re-imagine technology with us;
• TechSolver – strategic, resilient, and a little bit of a puzzle lover;
• InnoMinder – inhale innovation, exhale digital transformation;
• InnoTecher – no words needed. Just happiness, talent, and all the above!

Are you convinced? Come see it for yourself.Join our Top-Notch Team!