Marketing & Customer Service Coordinator

We’re expanding our team 🤍

Herbal Cacao is looking for a Marketing & Customer Servie Coordinator. Someone who lives and breathes conscious marketing, storytelling, and authentic connection. If you feel called to bring creativity, structure, and heart to a growing wellness brand rooted in ritual and community… this might be your path. 🌿

🔗 Apply below

📍 Location: Remote (Europe-based preferred)

📄 Contract: Part-time with potential to grow

✨ Probation: 3 months (KPI-based review)

About Herbal Cacao

Herbal Cacao is a conscious wellness brand devoted to sharing the ancient wisdom of ceremonial cacao.

We partner directly with Indigenous Maya family farmers and blend everything in partnership with social impact initiatives in Europe. Our mission is simple yet profound, to connect people to the heart, through ritual, holistic well-being, and community.

We’re looking for a Marketing & Community Coordinator, a creative, organized, and heart-led person who’s deeply aligned with our mission and lives and breathes conscious marketing, community connection, and holistic wellness.

About the Role

This is a multi-faceted, hands-on role (min. 20 hours/week) that combines customer service, social media content coordination, community engagement, and light marketing execution.

We’re looking for someone who is organized, tech-comfortable, and adaptable. Someone who can switch hats between marketing, content creation, and community care with both joy and efficiency.

This position is highly execution-focused, ideal for someone who loves bringing creative ideas into practical action and enjoys seeing projects through from start to finish.

You’ll work closely with our founder to ensure Herbal Cacao’s message is shared consistently and authentically across all platforms.

You’ll be the golden link between our brand, team, partners, and community, helping us weave connection, authenticity, and growth into everything we share.

Key ResponsibilitiesCommunity Care & Customer Service

• Process daily orders and manage our inbox with care and precision, ensuring every message receives a thoughtful reply.
• Engage daily with our community through comments, DMs, and emails.
• Build trust and authentic connection through genuine communication and storytelling.
• Anticipate customer needs. You intuitively understand what they want, need, and feel.
• Identify opportunities for collaborations, partnerships, and user-generated content.
• Use engagement tools and software to enhance connection while keeping the tone personal and heart-led.
• Monitor community sentiment and share insights and feedback with the team.

Content & Marketing Execution

• Repurpose existing content (photos, blogs, videos) for multiple platforms using marketing and AI tools.
• Schedule and manage posts on Instagram, TikTok, Pinterest, and LinkedIn.
• Assist with small marketing projects: campaign coordination, landing page creation, event and product materials.
• Support the implementation of marketing SOPs for consistent output.
• Provide a 1-month content calendar in advance, following our templates and repurposing strategy for Instagram (with Facebook cross-sharing).
• Post daily Instagram stories (shared to Facebook).
• Transform founder-written blogs into captivating visuals and stories.
• Apply platform-specific strategies for TikTok, Pinterest, and LinkedIn.
• Set up, manage, and grow Pinterest through repurposed blogs and visuals.
• Stay ahead of marketing trends, social media shifts, and AI tools to keep Herbal Cacao’s presence fresh, relevant, and authentic.

Analytics & Organization

• Track performance and engagement using analytics tools.
• Provide short monthly reports with insights and improvement ideas.
• Maintain content calendars and ensure timely delivery of scheduled posts.
• Coordinate with the team for product launches, collaborations, and events.

Who You Are

• Deeply aligned with holistic wellness, plant medicine, and conscious living.
• A natural communicator who enjoys connection and storytelling.
• Highly organized, proactive, and detail-oriented. You love structure but also flow.
• Tech-savvy and comfortable using automation tools, schedulers, and AI platforms.
• Independent and responsible, with a strong sense of initiative and creative curiosity.

What We Offer

• A nurturing environment within a growing, conscious brand that values purpose and heart-centered living.
• A 20-hour/week contract (with room to expand) and a 3-month probation period with clear KPIs and guidance.
• Flexible, remote-friendly work setup.
• The opportunity to be part of a brand rooted in purpose, community, and holistic well-being.
• A chance to join the heartbeat of Herbal Cacao, not just the marketing, but the journey itself.

✨ If you feel called to walk this path with us, bringing your love for conscious marketing, authentic connection, creative collaboration, and heart to Herbal Cacao’s mission, we would love to hear from you.

👉 Apply by sending your CV, portfolio, or short introduction video to sharon@herbalcacao.com