DGB Americas Key Account Manager Ecommerce

Key Account Manager – Retailer Ecommerce

• Role Summary: Responsible for delivering sustainable growth plan for brand at Retailer.com accounts. Determines where to play, how to win and uncover “white space” opportunities.They are the main point of contact for their retail partners for Ecomm and manages overall relationship from strategic vision to execution, working closely cross functionally with Sales, Marketing, Planning, Media and E-Commerce stakeholders to achieve overall goals.
• Reporting Structure: Reports to Vice President of Account Management
• Account Responsibility: Retailer.COM Accounts including, but not limited to, Macy’s, Bloomingdale’s, Nordstrom, Saks, Neiman Marcus, Dillard’s, Belk, Boscov’s and Von Maur (subject to change based on business needs).
• Work Location: Remote – Travel expectation for corporate business meetings, retailer meetings and store checks based on the needs of the business.

Responsibilities:

E-Commerce Strategy and Growth

• Deliver innovative E-Commerce brand plans that drive digital/e-commerce retail sales growth and penetration goals.
• Develop the Joint Business Plan for Retailer.com in collaboration with the Retailer and Key Account Manager, leveraging brand/category and marketing objectives.
• Share E-commerce best practices and provide recommendations for the Brand tailored to each Retailer.

Commercial Performance and Analytics

• Analyze data and KPIs to provide strategic recommendations and identify growth opportunities.
• Monitor customer feedback, ratings, and reviews to identify areas of improvement and opportunity.

Site Execution and Brand Governance

• Ensure Retailer sites execute the Brand aligned with Brand guidelines, including assets, pricing, and campaign execution.
• Negotiate strong visual presence on Retailer e-commerce platforms.
• Ensure correct coordination and resource allocation for e-commerce execution.

Assortment, Promotions and Marketing Activation

• Ensure marketing activities support events, promotions, and brand initiatives.
• Partner closely with Marketing and Planning to make strong decisions on marketing, assortment, sampling, sets, exclusives, and GWPs tailored to the Retailer’s online consumer.

Forecasting, Stock Management and Availability

• Ensure stock and sales plans are aligned to meet overall sales objectives in collaboration with the Account and Sales Planning team.
• Monitor Retailer sites to ensure there are no out-of-stocks and flag risks early.

Financial Ownership and P&L Management

• Own key P&L items related to Retailer e-commerce spending (in collaboration with VP of Account Management) to maximize ROI and sales.
• Own seasonal/annual targets (retail sales, net sales, co-op, promo, GWP, sets) and shape execution on Retailer.com.
• Collaborate with Finance on Retailer e-commerce P&Ls (prepared by Finance) to analyze opportunities for increased profitability.

Qualifications:

• 3+ years relevant Retailer Ecommerce/Digital experience
• Expertise to translate consumer insights and unique retailer strategies into key action steps
• Strategic thinker and able to develop a cohesive and clearly articulated strategy to drive the brand in each one of the different Retailer’s Ecomm.
• Extensive business acumen and financial ability (i.e., P&L management, business drivers, building new channels/growth, savvy with business analyses) and analytical thinking
• Solid understanding of primary levers and components to successfully manage accounts
• Self-motivated, results oriented, creative thinker
• Strong communication, presentation skills and organizational skills
• Analytical skills to use data to drive decision making for optimizing online sales
• Strong negotiation skills
• Proven Experience in Retailer Ecomm Key Account management for Department Store/Prestige Retailers.
• Teamwork attitude
• Able to work in a new/fast growing company with capacity to influence and improve processes
• Able to build the future of DG Beauty on Retailer Ecomm.
• Familiarity with online marketing tools including social media advertising, email marketing SEO and SEM.
• Proficient computer skills necessary (Word, Excel, PowerPoint, Outlook etc.)