Senior Director, Growth

About Us Individually, our AI and Superhumans are best in class. Together, they’re game-changing. Crescendo is the first AI-native contact center — combining the world’s smartest, auto-tuning AI with multilingual human experts to deliver performance-guaranteed customer experiences. In a category full of hype and overpromise, we stand apart as the peak of CX performance: measurable, scalable, and proven. Our platform helps mid-market leaders and enterprise giants scale seamlessly across every channel with outcome-based pricing, rapid time-to-value, and enterprise-grade trust. We don’t just sell software. We deliver results — guaranteed. The Role We are looking for a Senior Director, Growth, who will be a hands-on operator to own and scale the systems that drive pipeline and revenue. This role is responsible for building, operating, and optimizing our go-to-market infrastructure across outbound, inbound, lifecycle, and analytics. You will be in the tools daily, designing workflows, launching programs, debugging data, and diagnosing what is and isn’t working. Success is measured in MQLs, pipeline, conversion rates, and closed-won revenue. This is a remote-role.What You’ll Own & Execute:

• Build, operate, and continuously optimize the GTM tech stack, including Clay, HeyReach, Instantly, Nooks, Make, and related tools
• Design and launch scalable outbound and inbound systems that directly generate qualified pipeline
• Partner tightly with Sales and Marketing leadership to translate real customer and rep feedback into systems that perform in production
• Own pipeline and revenue performance, with clear accountability for pipeline, conversion rates, and deal creation
• Instrument, monitor, and debug analytics across the funnel, investigating anomalies, identifying root causes, and implementing fixes
• Architect and maintain CRM workflows, automation, attribution, and data models in HubSpot and Salesforce
• Implement and operationalize core marketing motions such as ABM, SEO, AEO, lifecycle, and outbound in a measurable, repeatable way
• Establish fast experimentation loops: launch, measure, learn, iterate

What We Expect From You:

• Strong technical foundation; a computer science degree is highly preferred
• Proven ability to work directly in modern GTM tooling and CRMs at scale
• Highly analytical, with the ability to investigate data issues and performance gaps independently
• Product-minded builder who obsesses over outcomes & speed

What Success Looks Like?

• GTM systems reliably produce qualified pipeline at predictable cost and volume
• Data is clean, trusted, and used daily to make decisions
• Bottlenecks in the funnel are quickly identified and removed
• Sales trusts the systems because they work
• Revenue impact is clear, measurable, and improving quarter over quarter

Why Crescendo?

• Performance-Guaranteed CX → The only model with skin in the game
• Category Leadership → We’re not joining the conversation. We’re writing it
• Velocity & Scale → From mid-market agility to enterprise impact, Crescendo moves fast and delivers faster
• AI + Superhumans → Not one or the other — the best of both, working together.

Join us to define the future of customer experience in the AI era. Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai. PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here. Powered by JazzHR s0nMDJMAsa