Customer Success Manager

Company Description

BDC.AI revolutionizes dealership operations by handling all out-of-store communications with its advanced AI solutions. Leveraging state-of-the-art technologies like Voice AI, Text Message AI, Email AI, Chat AI, and AI Walk-Around Videos, the company aims to automate dealership processes and maximize profits. The BDC.AI Agentic AI Platform provides tailored solutions including Sales AI, Service AI, Reception AI, Chat AI, and Parts AI to enhance operational efficiency. With a mission to empower sales consultants and service advisors, BDC.AI helps dealerships reduce costs and improve customer engagement, ensuring a competitive edge in the industry.

Role Description

This is a full-time remote role for a Customer Success Manager. The role involves ensuring high levels of customer satisfaction by providing exceptional support and addressing client needs. Day-to-day responsibilities include building and maintaining strong customer relationships, analyzing customer data to improve retention, monitoring account health, and proactively identifying opportunities for growth. The Customer Success Manager will also collaborate with internal teams to address product-related concerns and optimize the customer experience.

Qualifications

• Proficiency in Customer Satisfaction and Customer Service, with a focus on delivering value to clients
• Strong Analytical Skills to understand and interpret customer trends and data
• Expertise in Customer Retention strategies and optimizing client experiences
• Exceptional Relationship Building skills for fostering trust and collaboration
• Excellent communication, problem-solving, and organizational skills
• Experience with CRM software and familiarity with AI or tech-driven solutions is a plus
• Bachelor's degree in Business, Communications, or a related field
• Self-motivated and able to work independently in a remote environment