Account Manager - Adoption and Growth

Account Manager Adoption & Growth at Afternoon

Location: UK (remote-first, with some travel)

Type: Full-time

The roleYou’re the person who turns potential into real change inside financial advice firms.

You’ll work with firms of all sizes, from first trial through to real, embedded usage. Not just logging in, but changing how they work.

You’ll help financial advisers get their afternoons back. Then turn them into advocates who tell everyone else why it matters.

What you’ll be doing

• Own the customer journey end-to-end
•  From trial through onboarding to long-term advocacy, you’ll guide firms from first use to full adoption and beyond
• Turn interest into behaviour change
•  Help advisers move from curiosity to daily use
• Spot friction early and remove it
•  Whether that’s product, process, onboarding or people
• Work across teams to get things done
•  Product, tech, marketing, leadership. You’ll fix what you can and pull in whoever you need to help
• Own how we communicate with customers
•  Clear, simple, human. No noise. Everything you send helps advice firms take the next step and get value faster
• Bring the product to life in the real world
•  Show firms how this fits into their workflow, not just a demo
• Build relationships that last
•  You’ll become a trusted partner, not a supplier
• Create advocates
•  The goal is simple. Firms that recommend Afternoon without being asked
• Feed insight back into the business
•  What’s landing, what’s not, where we improve next

What matters in this role

• You understand the financial advice world
•  You know how firms actually operate. The pressures, the workflows, the reality
• You’re brilliant with people
•  You read the room. You build trust quickly. You bring energy without forcing it
• You have a get-it-done mindset
•  No waiting around. If something’s in the way, you move it
• You’re comfortable with change
•  This is a scaling business. Things will evolve. You’ll help shape it
• You think in outcomes, not activity
•  Adoption matters. Behaviour change matters. Logins don’t
• You’re naturally curious
•  You ask better questions. You don’t just follow a script
• You care about doing great work
•  Not just ticking boxes
• You embrace technology
•  You’re curious about it, comfortable using it, and keen to make it part of how you work

What this isn’t

•  It’s not a passive account management role
•  It’s not “check in once a quarter”
•  It’s not selling features

This is about helping people inside financial advice firms transform how they work and making their day-to-day better. You’re the person who makes that happen.

Why this is a great time to join Afternoon

We’re at the point where things are working.

The product is live. Firms are using it. And when it lands properly, the impact is obvious.

Now it’s about scale.

That means real opportunity for the person in this role. You won’t be maintaining accounts. You’ll be shaping how this is adopted across the industry.

If you get it right, you’ll see the impact quickly. In the firms you work with, and in the growth of the business.

And you’ll be part of building something that changes how advice firms operate.

About Afternoon

We’re changing how financial advice firms actually get work done.

Afternoon is a new operating model built for advisers. It connects client data, meetings and outputs into one flow, so firms can go from meeting to report in minutes, not hours.

We’re not a concept or a future idea. We’re live inside advice firms across the UK, supporting thousands of client relationships every day.

What we’re building is simple in principle. Less admin. Better data. More time spent advising.

The opportunity now is to scale that across the industry.

We use technology to do the heavy lifting behind the scenes, removing the work that slows advisers down and making workflows faster, cleaner and easier to manage.

We move quickly, solve real problems, and care about building something that works in the real world, not just on a roadmap.

If we get this right, we don’t just improve workflows. We change how advice firms operate.

Travel

Some travel across the UK to spend time with firms in person.

Because the best relationships aren’t built entirely on Zoom.