Online Chat Support

ADF Medical Services Inc. We're hiring a friendly and professional Online Chat Support agent to assist our patients and clients through our digital support platform. If you're a quick responder with great written skills and a passion for helping people — this role is for you. Role: Online Chat Support Agent Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-Time Requirements Respond to patient and client inquiries in real time via our online chat platform Provide accurate information on medical services, appointments, billing, and general support Handle multiple chat conversations simultaneously with professionalism and accuracy Log and document all chat interactions in our support and CRM systems Escalate unresolved or complex issues to the appropriate team or department Deliver a warm, helpful, and professional experience in every interaction Adhere strictly to HIPAA guidelines and patient confidentiality policies Benefits Competitive pay Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible shift options including evenings and weekends Career growth and advancement opportunities within ADF Medical Services