CRM Coordinator

Our client, a growing name in entertainment is seeking a CRM Coordinator. This is a remote freelance role (40 hours a week) through the end of the year with potenitial to extend. Must be US based in PST time zone.

The CRM Coordinator supports the execution and operations of customer relationship management (CRM) initiatives, with a primary focus on in-app banner workflows. This role partners closely with cross-functional teams and vendors to ensure timely execution, accurate reporting, and smooth day-to-day CRM operations. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple tools and processes.

Key Responsibilities

• Own the end-to-end in-app banner workflow, including execution and reporting.
• Own the end-to-end email & push workflow, including execution and reporting.
• Log, track, and help resolve issues across CRM platforms, including Salesforce, Braze, SDKs, Redfast, and related tools.
• Organize and maintain team assets, including naming conventions, calendars, and shared folders.
• Assist in maintaining documentation, playbooks, and internal CRM processes to support team efficiency and consistency.
• Provide coverage for CRM assignments when the Manager or Senior Manager is out of office, ensuring continuity of operations.
• Support day-to-day CRM coordination and operational tasks as needed.

Required Skills & Qualifications

• Strong organizational skills with attention to detail
• Ability to manage multiple tasks and deadlines simultaneously
• Familiarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar)
• Strong communication and collaboration skills
• Comfort working with vendors and cross-functional partners

Preferred Qualifications

• 1-2+ years of prior experience in CRM operations, lifecycle marketing, or marketing operations
• Experience working with in-app messaging or banner tools (e.g., Redfast or similar platforms)
• Basic reporting or analytics experience
• Basic HTML experience