Support Consultant

Sales & Support Agent | Cloud Accounting Software |Location: RemoteType: Full-time, PermanentSalary - £27,000 - £33,000

Are you a tech-savvy communicator with a passion for helping people get the most out of digital tools? Do you enjoy working across both support and sales, guiding customers and solving problems? If so, we have a fantastic opportunity for you!

Our client, a leading UK-based SaaS company in the cloud accounting space, is looking for a Sales & Support Agent to join their dynamic and growing team. This is a great opportunity for someone who enjoys the balance of customer support and proactive outreach, especially within a financial or tech-focused environment.

What You'll Be Doing

As a Sales & Support Agent, your role will be a varied mix of:

• Customer Support: Respond to user queries via email and phone (Freshdesk & Dialpad), resolve technical/product issues, and keep our online community active and informed.
• Sales Engagement: Reach out to trial users, guide them through the platform, demo features, and convert them into loyal paying customers.
• Product Training: Deliver one-on-one demos and training sessions to help customers unlock the full value of the software.
• Account Management: Ensure customers are happy, supported, and getting value — with an eye toward upsell opportunities.
• Retention & Advocacy: Understand why users churn, offer solutions, and turn satisfied customers into brand champions.
• Team Collaboration: Work closely with product and marketing teams, sharing customer insights and attending regular sprint reviews.

Who They're Looking For

We’re looking for someone who blends a technical mindset with excellent people skills — a background similar to this might be ideal:

• Experience in 1st or 2nd line IT support, with exposure to tools like Microsoft 365, virtual machines, or remote desktop environments.
• Some experience within or supporting clients in accounting, finance, or SaaS would be advantageous
• You enjoy helping customers succeed and are comfortable on the phone and over email.
• Experience in managing support tickets, delivering demos, and troubleshooting basic technical issues.
• You’re organised, proactive, and love collaborating with cross-functional teams.