Community Manager & Customer Experience Specialist

🌍 Remote (EU Time Zones) | Global Student PlatformIntroduction

Do you enjoy building communities, talking to people, and making sure everyone has a great experience?

We’re looking for a Community Manager & Customer Experience Specialist to become the voice and face of The Student Life across our global student communities.

This is a dynamic role where you’ll combine community management, customer support, content creation, and coordination across teams. If you’re social, proactive, and enjoy variety in your day-to-day work, this role is for you.

🌍 About The Student Life

The Student Life is a global organization helping international students prepare, adapt, and connect when moving abroad.

Operating in 150+ student cities, we connect 100,000+ students each year through online communities, events, and partnerships. Our goal is to create a sense of belonging before students even arrive.

We build and manage student communities at scale, helping students connect, find housing, and navigate their new city from day one.

We are a remote-first company with an international team across Europe and the Philippines.

💼 Your Role

You will be responsible for managing and growing our TSL city communities, ensuring students feel welcomed, supported, and engaged.

At the same time, you will act as a bridge between multiple teams, including booking, event management, and marketing, making sure communication and execution are aligned.

This is a hands-on, all-round role focused on customer satisfaction and community experience.

📅 What You’ll Be Doing

• Manage and engage with city-based student communities
• Share updates about events, tickets, venues, and initiatives
• Provide useful information about housing and student life
• Answer questions and support students daily
• Handle customer support across email, Instagram DMs, and other channels
• Manage refunds and resolve issues efficiently
• Coordinate between booking, events, and marketing teams
• Identify and build new partnerships
• Organize and host virtual meetups
• Create and shoot content, including appearing on camera

🧠 Responsibilities

• Ensure a high-quality experience across all student touchpoints
• Maintain active, valuable, and engaging communities
• Act as the main point of contact for student communication
• Support internal teams with coordination and execution
• Contribute to content creation and brand presence

🔍 What We’re Looking For

• Experience in community management, customer support, or similar roles
• Excellent English skills, both written and verbal
• Confident being on camera and creating content
• Strong communication and people skills
• Highly social, proactive, and solution-oriented
• Ability to manage multiple tasks and responsibilities
• Affinity with the student and international environment
• Available to work full-time during the summer period
• Able to work Amsterdam (CET) time zone, 9:00 to 17:00

🎁 What We Offer

• Fully remote role with international team collaboration
• High-impact position in a fast-growing global platform
• Opportunity to be part of content and brand presence
• Growth potential across different teams
• Ownership and variety in your day-to-day work
• Competitive salary based on market standards
• Flexibility with days off and working hours during low season

⚡ Why This Role Is Interesting

This is not a typical community role.

You will be:

• The voice of our brand across multiple cities
• Directly impacting student experiences worldwide
• Working across teams and learning different areas of the business
• Combining community, support, content, and partnerships in one role

👉 Apply Now

If you enjoy working with people, creating engaging communities, and being part of a fast-growing international team, we’d love to hear from you.