Social Media & Client Success Coordinator

At Step Social, we help small businesses shine online with scroll-stopping, done-for-you social media content. We’re a small, friendly, fully remote team with a fast-growing client base - and a proud 100% client review rating to show for it.

We’re looking for someone who understands what makes great social media content, knows their way around Canva, and is confident leading sales demos on Zoom. You’ll help bring new clients on board, support them day-to-day, and make sure their content is delivered smoothly and to a high standard.

This is not a corporate customer success role - it’s hands-on, content-focused, and ideal for someone who has created content for small businesses and enjoys working directly with clients.

This isn’t a short-term role or a stopgap gig - we’re looking for someone who wants to grow with the business and play a meaningful part in our journey. You’ll be a key member of a small, collaborative team, with real influence over how we scale and support our clients.

If you're looking for a stable, long-term opportunity where you can build strong client relationships, take ownership, and become a core part of something that’s growing - we’d love to hear from you.

What You’ll Be Doing:

This is a hybrid role with a mix of content coordination, onboarding, and client communication:

Client Communication & Onboarding

• Run short Zoom-based discovery/demo calls with potential clients (no hard selling!)
• Confidently explain how our service works and answer questions about social media platforms, content styles and how we meet their objectives
• Onboard new clients and help them get set up in our systems
• Collect content briefs, brand assets, and preferences

Content Delivery & Coordination

• Coordinate with our freelance content creators to manage delivery for each client
• Review content to make sure it aligns with the client’s brand and goals
• Answer ongoing client queries and handle social media-related support issues
• Track feedback, client retention, and flag improvements to the team

What We’re Looking For:

• Experience creating social media content for businesses (minimum 2 years industry experience)
• Confident communicator - clear, friendly, and professional on Zoom
• Comfortable leading sales demos solo and answering tricky social media-related questions
• Skilled with Canva and familiar with common platforms (Instagram, Facebook, X, LinkedIn, TikTok)
• Organised, responsive, and great at keeping track of multiple projects
• Comfortable using tools like Trello, Slack, Google Drive and social media scheduling tools
• Happy working independently in a fast-moving, fully remote team

Compensation & Structure:

• £14-£16/hour (depending on experience)
• Commission available for each successful client sign-up
• 35 hours/week, flexible schedule with UK time zone availability required
• Freelance position to start, with the potential to grow into a permanent role

What You’ll Get:

• Flexible working hours (as long as you can cover client calls during UK business hours)
• Remote-first setup - work from wherever suits you
• A role that combines content, communication, and project coordination
• A collaborative team where your ideas and input are genuinely valued
• Long-term potential - we’re growing fast and want someone who can grow with us
• Regular feedback and support, plus opportunities to shape and grow the role
• Bonus eligibility or future performance incentives