Guest Experience Representative

A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary

app-based booking and payment platform simplifies the process, allowing guests to book, set

personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy!

BENEFITS & PERKS

● 100% work from home, must be in EST time zone

● Competitive pay & flexible schedules as well as full-time status at 32 hours per week

● Health benefits and 1-week paid vacation for our employees who work just 32 hours or more

● A revolutionary, feel-good culture

ABOUT YOU

● You are experienced in resolving guest issues for high-volume B2C technology businesses. You

are technically proficient, a self-starter, and adaptive to change.

● You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing

experience for anyone and everyone who interacts with you.

● Words that describe you include: creative, energetic, and detail-oriented.

● You have a hospitality orientation, are gracious and patient, and warm in nature with strong

communication skills.

● Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to

transforming the massage experience for our guests, as well as for you and your future.

● You are passionate about all things health and wellness and wholeheartedly believe in the

benefits of massage for a balanced lifestyle.

● You can’t help but grow and are constantly striving to be your best self, and you’re excited to

leap into a rewarding adventure with Squeeze.

YOUR RESPONSIBILITIES AT SQUEEZE

● Respond to guest inquiries via email, phone, SMS, and chat.

● Expert at all things app-related! Squeeze’s experience is digital end-to-end so you’ll assist

guests with downloading our app, setting up their account, booking appointments, becoming a

member, completing their appointment, and so much more

● Serve as the liaison that connects guest feedback with internal teams such as Product, Shop

Management, and Front of House Operations

● Employ a mastery of internal tools from payment portals to appointment scheduling

● Identify opportunities to improve the guest experience, internal processes and tools

EXPERIENCE REQUIREMENTS

● 3+ years experience working in customer service at a high-volume B2C technology business

● Excellent people skills and a strong focus on customer service

● Strong written and oral communication skills

● Outstanding problem solving and troubleshooting skills

● Able self-starter with the ability to multitask in a dynamic startup environment

● 2+ years experience working with Zendesk. Bonus if you have experience with Slack, Zenoti, Klaviyo, GoHighLevel, Asana, Stripe, When I Work

● Must be able to work at least Saturday or Sunday