Digital Experience Lead

THIS IS A VOLUNTEERING ROLEReports to: Founder & CEO

Location: Remote (with occasional in-person event support where possible)

Time Commitment: Approximately 4 – 8 hours per week (flexible)

About the Role

As Digital Experience Lead, you'll work directly with the CEO to develop and continually enhance RIYO's digital presence.

You'll play a central role in refining our website, enhancing the user experience, implementing digital systems, and supporting the successful launch of new services, events and programmes. 

From website copy and digital user journeys to system integrations and optimisation, you'll help build the digital foundations underpinning RIYO's continued growth.

This role is ideal for someone who enjoys combining creativity with strategy, solving problems, and creating exceptional digital experiences.

Key Responsibilities

• Develop and maintain the RIYO website.
• Collaborate with the CEO to shape and strengthen RIYO's digital strategy and online presence.
• Refine website copy and digital content to ensure a consistent brand voice.
• Enhance website navigation, functionality and overall user experience.
• Manage and improve digital systems and online workflows.
• Optimise website performance and search engine visibility.
• Plan and deliver digital launches for services, events, products and new initiatives.
• Create engaging content across RIYO's website and social media platforms.
• Represent RIYO professionally when engaging with stakeholders and partners.
• Stay up to date with emerging digital trends and proactively identify opportunities to strengthen RIYO's online presence, audience engagement and digital growth.

Essential Criteria

• Excellent written and verbal communication skills, with a strong command of the English language.
• Strong organisational and time management skills.
• Excellent interpersonal and relationship-building skills.
• Ability to manage multiple priorities and deadlines.
• Ability to work independently and take initiative.
• Reliable, proactive and responsive.
• Strong attention to detail.
• An interest in digital marketing, websites, social media and user experience.
• A positive attitude and willingness to learn.

Desirable Criteria

• Experience managing or updating websites.
• Experience writing engaging website or digital copy.
• Experience using email marketing platforms.
• Knowledge of SEO and website optimisation.
• Experience creating digital content using graphic design tools.
• Experience within marketing, public relations or the creative industries.
• Experience supporting digital campaigns, online communities or brand growth.