Client Success Manager (E-commerce) [383]

About the Company:Tadpull - is on the mission to equip mid-sized businesses with data and AI tools to effectively compete against larger incumbents and demystify ecommerce growth by turning data into dollars. They collaborate with companies to help them master ecommerce and achieve consistent revenue growth year in and year out. Their tech-enabled services and software solution unlocks the power of smarter digital marketing for brands like Caterpillar, Vivint, Mystery Ranch, Oboz, Jackson Hole Resort, Spoonful of Comfort, and a host of others operating on platforms like Shopify, BigCommerce, Klaviyo or Oracle’s NetSuite.

About the Role:

We are looking for a motivated and experienced Client Success Manager (E-commerce) to join our growing team. In this role, you will manage many client accounts, serving as the primary point of contact and strategic advisor. You will facilitate cross-channel strategy planning, maintain high client satisfaction, and inspire a team of channel experts to deliver exceptional results.

This is a full time remote role.

We are looking for a Client Success Manager (E-commerce) specifically with these requirements:

• 5+ years of experience creating strategic plans for multi-million-dollar D2C brands and retailers.
• Agency experience in marketing or advertising, managing clients and campaigns.
• Strong knowledge of digital channels (SEM, SEO, CRO, Email/SMS, Referral) and how they integrate.
• Direct-to-consumer ecommerce experience.
• Proven track record of growing client relationships and revenue.
• Strong organizational skills, able to manage complex projects with precision.
• High emotional intelligence to handle client conversations across phone, video, and email.
• Ability to lead and coordinate a team of channel specialists without needing to micro-manage execution.
• Strong analytical and problem-solving skills, able to turn data into actionable insights.
• Familiarity with Tadpull Pond, Google Analytics, Shopify, BigCommerce, NetSuite, and other ecommerce/marketing platforms.
• Basic accounting and finance literacy with understanding of business models.
• Tech-savvy, process-driven, and excited about leveraging AI and digital tools for optimization.

Your responsibility will include (but not limited to):

• Manage 10–14 ecommerce client accounts as the primary point of contact.
• Lead weekly client meetings, ensuring clear action items and timely follow-ups.
• Present growth opportunities and ROI-focused strategies in planning sessions.
• Collaborate with channel specialists to develop cross-channel recommendations.
• Maintain project queues in ClickUp and provide regular updates on scope, budget, and timelines.
• Track core ecommerce KPIs and translate data into actionable insights.
• Ensure high client satisfaction scores while balancing profitability.
• Guide clients through ecommerce methodology and best practices.
• Coordinate and inspire internal teams to deliver results efficiently.

Growth Opportunities/Perks:

• Full health, vision, life, short-term disability, and dental insurance (50% covered).
• $30/month gym membership stipend and $40/month phone stipend.
• Company-provided Mac laptop, monitor, and tools.
• Paid holidays (Memorial Day, 4th of July, Labor Day, Thanksgiving, Black Friday, Dec 25 – Jan 1).
• PTO accrued at 8 hours/month (2.4 weeks/year), plus company-wide holidays (up to 23 days total).
• Flex-time and flex-location policies.
• Opportunity to work with leading ecommerce brands and grow within the company.

This Position Is Perfect For You If…You’re a confident communicator.

You can lead client conversations with clarity, empathy, and professionalism across phone, video, and email.

You’re highly organized.

You thrive in complex, multi-channel environments and keep projects moving forward with precision and structure.

You’re analytical and curious.

You enjoy digging into data, spotting trends, and turning insights into actionable strategies for growth

Our hiring process is made up of four parts, so please be aware that you will need to dedicate time for a questionnaire, a video, and two 1-on-1 interviews.

Thank you for taking the time to consider this position. I look forward to hearing from you soon!