Director of Digital and AI Search

😎 Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About The Role Quantum Metric is redefining digital experience analytics in the era of AI – and we’re looking for a digital leader who’s just as excited about what’s next. The Director of Digital & AI Search will be the strategic driver of how Quantum Metric shows up across every digital touchpoint – from human buyers to AI agents. This role combines vision and execution: you’ll define what great looks like, lead agencies and programs to scale, and jump into the weeds when needed to keep performance sharp. Reporting directly to the VP of Global Growth Marketing, this is a highly visible, cross-functional role – one that will serve as a strategic right hand in driving Quantum Metric’s next phase of digital growth, innovation, and efficiency. You’ll inherit a strong, mature foundation and take it to the next level through innovation in AI search, conversion optimization, and intelligent experimentation. 🔧 Responsibilities

• Lead Quantum Metric’s digital performance strategy across paid search, paid social, SEO, and CRO – driving measurable growth, efficiency, and impact across the funnel.
• Own and evolve our AI Search strategy, advancing visibility across emerging surfaces like generative search, AI overviews, and LLM citations.
• Drive continuous experimentation and optimization, owning both our A/B testing platform and the frameworks that power our digital growth.
• Own Quantum Metric (our digital analytics platform) for web performance tracking, analysis, and insight generation across the full digital ecosystem.
• Manage relationships with digital agency partners, setting clear goals, fostering accountability, and driving a performance-oriented, collaborative dynamic.
• Partner closely with the Campaigns team and our Senior Manager of Web & ABM Experiences to connect top-of-funnel acquisition with conversion and pipeline outcomes.
• Report out performance insights that are clear, actionable, and tailored for audiences ranging from peers to executives.
• Collaborate cross-functionally with analytics, operations, and sales teams to ensure digital programs ladder to pipeline goals and revenue outcomes.
• Lead, mentor, and grow a small but high-performing digital team (starting with one direct report), fostering curiosity, accountability, and innovation.
• Who You Are
• A forward-thinking digital strategist who can operate at both 10,000-foot vision and 10-inch detail.
• Passionate about how AI and emerging technologies are reshaping digital discovery and the customer journey.
• Naturally curious and experimental – you love to test, learn, and iterate.
• A clear, confident communicator who can simplify complex insights for any audience.
• Collaborative and influential – you build trust and alignment across marketing, sales, and analytics.
• Energized by fast-paced, high-performing environments and excited to help lead what’s next.
• Success in This Role Looks Like
• Measurable pipeline growth from digital channels.
• Improved cost efficiency across paid programs.
• Consistent conversion-rate improvements across key experiences.
• Increased visibility and competitiveness in AI search and LLM citations.
• A culture of digital experimentation that drives smarter, faster decisions.
• Why You’ll Love It Here
• You’ll help define the future of AI-driven digital marketing for a category leader in experience analytics.
• You’ll be part of a team that values performance, experimentation, and autonomy.
• You’ll work alongside senior leadership to shape not just Quantum Metric’s digital footprint – but the evolution of how modern buyers (and AI agents) discover and engage with brands.

💡Requirements

• 8+ years of experience in digital marketing, including deep SEO expertise and hands-on leadership of paid media programs.
• Proven success managing and optimizing agency partnerships, with a focus on collaboration, accountability, and performance.
• Strong experience with digital analytics and optimization platforms, including web analytics and A/B testing tools (e.g., Quantum Metric, GA4, Adobe Analytics, Kameleoon, Optimizely, Profound).
• Demonstrated success in enterprise B2B SaaS or similarly complex digital buying environments.
• Proven ability to translate insights into action and report performance metrics in ways that inspire clarity and confidence.
• Experience leading and developing small teams; strong people-management and mentorship skills.
• Passion for SaaS, AI-driven innovation, and pushing the boundaries of what digital marketing can achieve.
• Travel: 1-2 times per year
• Compensation: $150,000 - 170,000 | Bonus Eligible

🏆 Perks and Benefits This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. Group benefits Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) FSA, DCFSA, and HSA accounts Employee Assistance Programs (EAP) Telehealth options Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident Healthy Rewards – Discount Programs Discounts on Pet Insurance 401k (with employer match) and Options / Equity 13 company holidays Unlimited Paid Time Off Sick leave Parental/Adoption Leave In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building. Promotional opportunities Rewards and recognition programs Robust onboarding and training program One-time stipend for work-at-home employees Monthly business expense stipend Flexible work environments Employee Discount Program (Perks at Work) Employee Referral Program Lead Referral Program MacBook and awesome swag delivered to your door Encouraging and collaborative culture RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) 🐉 About Quantum Metric As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected] . Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/ #BI-Remote