E-Commerce & Digital Experience Manager

E-Commerce & Digital Experience ManagerLocation: USA

Company: Pink Palm Puff

About Us

Pink Palm Puff is a fast-growing fashion and lifestyle brand. We’re looking for a passionate, hands-on E-Commerce & Digital Experience Manager to lead our online presence, elevate our customer experience, and drive digital growth across our website and app.

Strategy & Leadership

• Develop and execute a cohesive e-commerce growth strategy across website and mobile app.
• Set KPIs and performance goals that align with brand milestones and sales targets.
• Partner with leadership to ensure every digital touchpoint reflects Pink Palm Puff’s voice and mission.

Website & App Management

• Oversee design, functionality, and user experience for the Pink Palm Puff website and app.
• Ensure smooth, fast, and bug-free performance across all devices.
• Manage product listings, seasonal drops, and digital merchandising for new collections.
• Refresh imagery and visual content monthly to maintain a beautiful, on-brand aesthetic.
• Identify and address fraudulent or copyright-infringing content in coordination with legal and tech teams.

Digital Marketing & Analytics

• Lead digital campaigns including SEO, paid media, email, and app-based push notifications.
• Track performance through analytics tools (Shopify, Google Analytics, Klaviyo, etc.) to optimize conversion and retention.
• Implement insights to improve customer lifetime value, reduce bounce rates, and boost engagement.

Collaboration & Teamwork

• Work closely with creative, brand, and influencer teams to align product launches and marketing activations with online execution.
• Foster collaboration between design, marketing, and tech partners to ensure seamless customer experiences.

Innovation & Growth

• Develop new online initiatives such as loyalty programs, exclusive drops, and digital campaigns.
• Stay ahead of trends in e-commerce, mobile innovation, and digital engagement.

• You’re a strategic and creative thinker who loves both fashion and data.
• You thrive in fast-paced, growing environments and take ownership of your work.
• You have experience managing Shopify, email marketing tools, and analytics dashboards.
• You’re detail-oriented, organized, and deeply passionate about creating beautiful, high-performing digital experiences.