Client Engagement Specialist

People Architects is excited to partner with our client, a fast‑growing consumer brand as we recruit for an Advocate & Client Experience Specialist to deliver exceptional support to both our independent field representatives and our customers.

About the Opportunity:

This role is ideal for someone who thrives in a fast‑paced, multi‑channel support environment, enjoys wearing many hats, and takes pride in solving problems with professionalism, empathy, and efficiency.

You’ll serve as a key liaison — resolving inquiries, bridging gaps between departments, and ensuring both Advocates and Clients have the tools, information, and support they need to succeed. This is a hands‑on, problem‑solving role with opportunities to learn and grow under the guidance of a highly supportive manager.

Responsibilities:

• Provide timely, high‑quality support to Advocates and Clients via phone, email, and chat
• Resolve inquiries related to commissions, policies, promotions, orders, and basic product information
• Research and resolve commission disputes and coordinate replacement or compensated orders
• Track, document, and manage all interactions within the CRM to maintain service standards and SLAs
• Collaborate with internal teams (Finance, Marketing, IT, Admin, Returns) to resolve issues and share feedback
• Maintain service metrics including first response time, resolution time, and overall client satisfaction
• Assist with special projects, seasonal coverage, and occasional scheduled weekend work during peak periods

Qualifications (required and preferred):

• 2+ years of customer service or client support experience (remote experience preferred)
• Strong problem‑solving skills with a “can‑do” attitude and team‑player mindset
• Ability to handle multiple priorities in a fast‑paced environment
• Excellent communication, active listening, and documentation skills
• Proficiency with CRM systems (experience with Gorgias is a plus)
• Familiarity with direct sales or brand ambassador programs preferred but not required

We are committed to a diverse and inclusive workplace. People Architects and our clients are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Applicants for employment with any of People Architect’s clients will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.

*no external agencies/3rd parties.