Customer & Community Marketing Manager

Your mission

This is a new, high-impact role at Neptune.

As Senior Manager, Global Enablement Programmes, you will help build Neptune’s global enablement function from the ground up — shaping how we enable partners and revenue teams worldwide. This role goes beyond running existing programmes; it is about designing, launching, and continuously improving scalable enablement that directly impacts commercial outcomes.

You will own the full enablement lifecycle: strategy, instructional design, execution, measurement, and optimisation. Working at the intersection of technology, learning, and revenue, you will translate complex technical concepts into clear, engaging, and learner-centric experiences.

This role is ideal for someone motivated by ownership, ambiguity, and the opportunity to leave a visible footprint in a fast-growing, global organisation.

Location

Remote (UK, Global)

What You’ll Own & DriveGlobal Partner Enablement:

• Design and execute Neptune’s global partner enablement strategy, ensuring partners are trained, certified, and commercially ready. Align enablement with go-to-market priorities, partner tiers, and revenue goals.

Instructional Design & Content:

• Translate complex technical and commercial topics into clear, engaging, and scalable learning experiences using modern instructional design and adult learning principles.

Enablement Programmes:

• Build, launch, and continuously improve global enablement programmes, including employee and partner onboarding, product and solution training, role-based certifications, and commercial readiness journeys.

Digital Enablement & LMS Ownership:

• Own Neptune’s LMS and digital enablement ecosystem, ensuring strong usability, content quality, governance, and data-driven reporting. Leverage AI and digital learning innovation to scale enablement globally.

Cross-Functional Enablement Leadership:

• Partner with Product Marketing, Sales, Presales, Customer Success, Partner Management, and Operations to ensure enablement aligns with roadmap, GTM needs, and real-world roles.

Measurement, Scale & Change:

• Define and track KPIs that link enablement to adoption, productivity, pipeline, and partner performance. Design programmes for global scalability and lead change adoption across the organisation.

Your profile

Minimum Qualifications

• Bachelor’s degree in Business, Marketing, Computer Science, or equivalent practical experience.
• 5–10 years of experience in sales enablement, partner enablement, instructional design, digital enablement, or global programme management — ideally in SaaS or enterprise software.
• Strong instructional design capability with a proven track record of learner-focused, high-impact content.
• Hands-on experience owning and optimising a Learning Management System (LMS).
• Experience collaborating with SMEs to translate complex technical topics into practical learning assets.
• Strong programme and project management skills.
• Analytical mindset with experience measuring KPIs and building dashboards.
• Fluency with modern enablement and content creation tools, including AI-supported tools (e.g. ChatGPT, Synthesia, EasyGenerator, Articulate, Canva).

You're a Great Fit If

• You are commercially minded and focused on measurable impact.
• You enjoy building enablement collateral, not just maintanance.
• You are comfortable operating in ambiguity and creating structure where none exists.
• Collaborative, hands-on leader who can work strategically and execute with precision.
• You communicate confidently with both technical and commercial stakeholders.

Why us?

What We Offer

• Competitive base salary and bonus.
• A rare opportunity to help build and shape Neptune’s global enablement function.
• High visibility and ownership in a fast-scaling, international company.
• A collaborative culture rooted in Norwegian values: trust, transparency, and work-life balance.
• A diverse, global team spanning 36+ countries.
• Flexibility and autonomy to shape your work and impact.