Head of E-commerce

🤩 Vacancy: Head of E-commerce🏢 Company: Native Commerce

📍 Candidate location requirements: We are considering candidates based in the MENA and EMEA regions.🗣️ Languages: English - professional proficiency

💼 Work format: Full-time, remote

📑 Contract type: Contractor agreement (via DEEL)

Native Commerce builds mission-critical, modular software for modern e-commerce brands-covering storefronts, warehouse management (WMS), order management (OMS), logistics, and real-time BI. Our platform helps businesses operate smarter, reduce operational costs, and scale efficiently. We are a fast-growing international B2B SaaS company with a remote-first culture, high ownership, and a product-driven mindset.

The Role

We are looking for an experienced Head of Ecommerce to join our team and work directly with our retail clients to help them run successful, commercially driven ecommerce operations.

This is a senior, hands-on role suited to someone who has led ecommerce functions within retail businesses and understands the realities of trading online at scale. You will act as a strategic partner to our clients, helping shape ecommerce strategy, improve performance, and embed best practice across teams.

You will also play a key role internally, influencing product development by bringing real-world retail insight into how our software evolves.

___________________________

Key Responsibilities:Client Ecommerce Leadership

• Act as a senior ecommerce advisor to retail clients, supporting Heads of Ecommerce, Ecommerce Managers, and Digital Directors
• Help clients define and execute ecommerce strategies aligned with commercial objectives
• Support trading activity including promotions, launches, seasonal peaks, and performance reviews
• Advise on ecommerce team structure, processes, and KPIs

Performance & Growth

• Drive improvements in conversion rate, AOV, revenue, and customer experience
• Analyse ecommerce performance and provide clear, actionable recommendations
• Support optimisation across UX, merchandising, content, and onsite journeys
• Champion data-led decision-making

Product & Internal Collaboration

• Work closely with product and commercial teams to shape our platform roadmap
• Translate client challenges into product opportunities
• Support pre-sales conversations by providing credible ecommerce leadership input when needed

About You

• Proven experience leading ecommerce within a retail business (Head of Ecommerce, Senior Ecommerce Manager, or similar)
• Strong commercial understanding of online retail and trading performance
• Experience working with ecommerce platforms, analytics tools, and digital marketing channels
• Confident communicator able to engage senior stakeholders
• Strategic thinker with a practical, hands-on mindset
• Passionate about helping retail brands grow online

🚀 If this sounds like your next career step - we’d love to meet you!