Content Manager

Job Description – Content Team ManagerPosition: Content Team Manager

Department: Global Operations – Content Division

Reports To: Director of Global Operations & Chief Operating Officer (COO)

Employment Type: Full-Time | Remote

Schedule: Monday – Friday

I. Role Overview

The Content Team Manager is responsible for leading RSF Agency’s Content Division, setting the strategic vision, ensuring operational excellence, and fostering team development across all content-related functions. This includes overseeing copy (captioning and scripting), graphics, and vault management to ensure brand consistency, creative quality, and timely content delivery.

As a working team leader, the Content Team Manager will supervise day-to-day deliverables while driving system improvements, performance management, and cross-department collaboration with Leads, QA, Client Relations, Promo, and Sales Ops. While not client-facing, this role plays a key part in supporting internal operations and sales-driving initiatives.

II. Key Responsibilities1. Team Leadership & Management

• Directly supervise Caption Lead, Graphic Designers, Content Coordinators, and future hires.
• Conduct 1:1 meetings, performance reviews, and coaching sessions.
• Partner with HR for hiring, probation evaluations, promotions, and disciplinary actions.
• Foster a high-performance, creative, and accountable team culture.
• Lead weekly content meetings, ensuring alignment on deadlines, launches, and goals.

2. Content Strategy & Creative Direction

• Translate model-specific goals into creative strategies across captions, visuals, and scripting.
• Approve captioning calendars, promo captions, livestream bundles, and scripts.
• Oversee vault organization with Content and QA teams.
• Ensure brand voice, storytelling, and compliance with platform guidelines.
• Monitor content trends and engagement insights to guide strategy.

3. Cross-Departmental Collaboration

• Coordinate with Promo and Leads teams for timely content delivery.
• Collaborate with QA for compliance reviews and vault checks.
• Work with Client Relations and Sales Ops on launch plans.
• Participate in strategy sessions with senior leadership.

4. Process Optimization & System Building

• Refine SOPs for captions, graphics, scripts, and vault tagging.
• Implement efficient use of project management and collaboration tools (Asana/ClickUp, Google Drive).
• Establish escalation protocols for delays or compliance risks.
• Introduce innovations (AI tools, templates, automation) to improve efficiency.

5. Quality Control & Reporting

• Review and approve final deliverables for quality and compliance.
• Track KPIs on caption effectiveness, graphic turnaround, and vault readiness.
• Identify trends and address performance or quality issues.
• Submit weekly reports and insights to the Director and COO.
• Provide content analytics for leadership reviews.

III. Success Measures

• Operational Efficiency:
• 95%+ on-time delivery of all content.
• Up-to-date and consistently followed SOPs.
• Revisions on submitted work kept below 10%.
• Team Leadership:
• Clear ownership of team performance and growth.
• High engagement and retention levels.
• Regular feedback and performance review cycles.
• Creative & Strategic Execution:
• Content calendars and scripts aligned with branding and sales goals.
• Captions and visuals optimized for conversions and promotions.
• Assets contribute to vault upgrades, PPV bundles, and sales pushes.
• Cross-Team Impact:
• Positive feedback from Leads, Promo, QA, and Sales Ops.
• Smooth integration of content into broader campaigns.
• Vault aligned with chat team requirements.

IV. Required Skills & Attributes

• Minimum 2 years’ experience in team leadership within content, marketing, or digital media.
• Strong creative instincts and storytelling skills in copy and branding.
• Proficiency with Google Suite, Notion, Asana, Canva/Photoshop, and vault systems.
• Excellent communication, coaching, and documentation abilities.
• Adaptability, problem-solving orientation, and ability to thrive in a fast-paced environment.