Customer Relations Specialist

Now Hiring: Customer Relations Specialist (Remote – Tech & Web3 Focus)

Are you energized by helping people and solving problems in a fast-paced tech environment? Join MatchAwards, a leading digital platform reshaping how small businesses discover and access economic opportunities. With our upcoming ITO launch of the MAPU Token, we’re growing our customer-facing team to support an expanding global user base.

We’re looking for a Customer Relations Specialist who will be the voice of our brand—someone who can build trust, resolve issues quickly, and guide users through our platform with confidence and care.

🔍 What You’ll Be Doing:

• Respond to customer inquiries via email, phone, and live chat with clarity, empathy, and professionalism.
• Guide new users through account setup, onboarding steps, and key platform features.
• Troubleshoot issues by working closely with cross-functional teams like Product, Engineering, and Marketing.
• Clearly communicate platform benefits, pricing, and key updates related to the MAPU Token and ITO timeline.
• Monitor recurring customer pain points and contribute to improving support documentation and internal processes.

✅ What We’re Looking For:

• 1–3 years of experience in customer support, onboarding, or relationship management—ideally within a SaaS, fintech, or blockchain setting.
• Strong communication skills (verbal and written) with a confident, friendly tone.
• Ability to stay organized and manage multiple conversations in a fast-moving, remote environment.
• Curiosity or foundational knowledge of cryptocurrency, blockchain, or Web3 tools (we’ll train you!).

💡 Bonus Skills:

• Experience working with crypto communities (e.g., Discord, Telegram).
• Familiarity with platforms like CoinMarketCap, CoinGecko, or knowledge of token listing cycles.
• Design experience using Canva or similar tools for quick visual content creation.

🌟 Why Join MatchAwards?

At MatchAwards, we’re more than just a platform—we’re on a mission to build a more inclusive economic landscape using blockchain innovation. As a remote-first company, we prioritize flexibility, autonomy, and impact. If you're ready to grow with a team that values creativity, ownership, and a shared purpose, we’d love to meet you.

📬 Ready to Apply?

Be part of something transformational.