Company Description
Lion Advisory is a professional services firm focused on helping organizations improve performance through strategic consulting and operational support. The company partners with clients across industries to enhance customer experience, strengthen brand presence, and optimize processes. Lion Advisory values data-driven decision-making, clear communication, and long-term client relationships. Team members collaborate in a flexible, remote environment while maintaining high standards of accountability and service. The organization encourages continuous learning and growth, providing opportunities to contribute meaningfully to client success.
About the Role
We're hiring a CSM to own the relationship for a portfolio of clients across the Oceania region. You'll be the main point of contact for your accounts, working during APAC hours to give clients real-time coverage and support.
Key Responsibilities
- Manage a portfolio of client accounts as their primary point of contact
- Lead onboarding for new clients and ensure a smooth ramp-up period
- Run regular check-ins and quarterly business reviews to track progress against goals
- Identify and pursue upsell and cross-sell opportunities within existing accounts
- Resolve client escalations quickly and proactively, looping in internal teams as needed
- Track account health, renewal risk, and satisfaction metrics, and report internally
- Coordinate with US/EU-based teams to hand off or escalate work across time zones
What We're Looking For
- 3+ years in customer success or account management, ideally at an agency or client-services business
- Excellent written and verbal communication skills in English
- Comfortable managing multiple accounts and competing priorities at once
- Experience with CRM or account-management tooling
- Able to work business hours aligned to the Oceania region
- Strong relationship-building instincts and a proactive, client-first mindset
Nice to Have
- Experience supporting clients across multiple APAC countries or markets
