Enterprise Account Manager

Enterprise Account Manager – AECO SaaSLocation – Remote, Australia (Melbourne & Sydney preferred; all states considered)About the Company

We're working with a global, remote-first SaaS business with around 250 employees operating across EMEA, the Americas, and APAC. Headquartered in Switzerland and founded in 2012, the company has grown to become the fastest-growing integrated collaboration platform in the Architecture, Engineering, Construction, and Operations (AECO) industry.

Their platform brings 2D and 3D workflows together in a single, unified environment – enabling real-time coordination, automated clash detection, and issue tracking across the full lifecycle of construction, infrastructure, and manufacturing projects. Trusted by over 1,000 customers and used on more than 80,000 projects worldwide, the business is recognised as one of Switzerland's Best Managed Companies (Deloitte, 2024 and 2025).

Role Overview

This is not a traditional Customer Success role, and it is not a pure Sales role. It sits deliberately between the two.

The Enterprise Account Manager owns the ongoing relationship, adoption plan, and expansion readiness for a portfolio of 11 high-value Enterprise accounts representing approximately AUD $5M ARR.

These accounts – primarily General Contractors and Multi-Disciplinary Engineering firms across APAC, with four international accounts in EMEA and AMER – are the company's most strategically important customers: already significant in ARR and with substantial potential to grow.

The Enterprise Sales Executive owns the commercial relationship and outcome: renewals, negotiations, proposals, and closing. The Industry Consultant owns technical delivery: onboarding, implementation, workflow design, and training. The Enterprise Account Manager sits between them. They stay close to the customer between commercial events, drive adoption and usage growth, map stakeholders and white space, build executive sponsorship, and ensure that by the time a renewal comes around, the Sales Executive is walking into an expansion conversation – not a retention one.

The bonus is linked to Monthly Active User (MAU) growth, reflecting the company's strategic priority: embedding the platform deeply into customer workflows across more projects, teams, disciplines, and geographies is the clearest indicator of long-term value and the strongest foundation for expansion.

Where You Will Make a DifferenceEnterprise Account Management

• Manage a portfolio of 11 named Enterprise accounts with clear adoption plans and structured account strategies.
• Build relationships across each account, from active users and project champions through to senior decision makers and budget holders.
• Maintain accurate account plans, stakeholder maps, and engagement history in the CRM to ensure full visibility across the commercial team.

Adoption and MAU growth

• Drive structured adoption plans that grow MAU across projects, teams, regions, disciplines, and business units.
• Think systematically about each account: where is the platform being used today, where is it not, and what needs to happen to expand the footprint.
• Monitor usage signals, identify risk early, and run proactive re-engagement actions before problems become retention issues.
• Coordinate enablement and change management approaches with Industry Consultants, tailored to different user groups within each account.

White space identification and expansion readiness

• Proactively map each account to identify where new projects, regions, disciplines, or business units represent genuine expansion opportunities.
• Understand the customer's organisational structure, decision-making processes, and budget ownership well enough to surface opportunities and bring them to the Sales Executive at the right moment.
• Build the evidence base – usage data, adoption trends, value outcomes – that gives the Sales Executive a strong commercial case at renewal.

Executive engagement and value realisation

• Build and maintain executive sponsorship to support standardisation of the platform as part of the customer's operating model.
• Lead structured Executive QBRs and value reviews, using usage insights and outcomes to demonstrate ROI and efficiency gains.
• Translate product adoption into business impact narratives that land with senior leadership, not just technical users.

Internal coordination

• Partner closely with Enterprise Sales Executives on account strategy, renewal timing, stakeholder mapping, and expansion planning.
• Bring in Industry Consultants at the right moments – you do not need to be the deepest technical expert, but you need to know when the conversation requires one.
• Provide structured field feedback to Product, Marketing, and Revenue Operations to improve playbooks, messaging, and customer outcomes.

Who You Are

• Experienced managing large, complex B2B SaaS accounts in an Enterprise environment – you understand how big organisations make decisions and how to navigate them.
• Background in AECO, BIM, or complex project environments is mandatory. Without this, the credibility gap with customers is too wide to bridge.
• You have an expansion mindset. You do not wait for customers to ask for more – you proactively map accounts, find white space, identify new use cases, and create the conditions for growth.
• Proven track record driving adoption metrics: MAU, active users, platform stickiness, and structured account plans.
• Comfortable engaging senior stakeholders and building executive sponsorship by presenting a clear, data-supported value story.
• Able to run high-quality business conversations with a KPI mindset – QBRs, value reviews, and executive briefings are your natural territory.
• Technically curious and credible enough to understand customer pain points and recognise where the platform could create more value, without needing to be the implementation expert.
• Highly organised, disciplined with CRM hygiene, and comfortable working with usage data to guide priorities and actions.
• Collaborative and credible across Marketing, Industry Consultants, and Enterprise Sales Executives.
• Comfortable in a remote, international environment and willing to travel to customer offices, project sites, and industry events when needed.

Why Join

• Awarded Best Managed Company in Switzerland by Deloitte in 2024 and 2025.
• Bi-annual company-wide trips (most recently Armenia and Switzerland).
• Fully remote role with genuine flexibility.
• Employee-focused culture within an innovative, collaborative global team.
• High-growth SaaS business at the forefront of AECO technology, with a clear strategic mandate and strong senior support for the account management function.