Customer Growth Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Growth Specialist in the United States. This role focuses on re-engaging former students and turning prior interest into renewed enrollment success. You will work with warm, pre-qualified leads—individuals who previously showed intent but did not complete their program—and guide them through structured conversations to help them overcome barriers and return. Acting as both a trusted advisor and performance-driven closer, you will play a key role in driving reactivation and revenue growth. The environment is fast-paced, remote, and highly results-oriented, requiring strong communication and persistence. You will collaborate closely with internal teams to ensure a smooth and supportive re-enrollment process. This is a high-impact role where empathy, persuasion, and execution directly influence customer success and business outcomes. Accountabilities

• Re-engage former or inactive students through proactive outreach and structured follow-up communication.
• Identify reasons for withdrawal or disengagement and present tailored solutions to encourage re-enrollment.
• Handle objections effectively while rebuilding trust and guiding prospects toward completing their educational journey.
• Close re-enrollment opportunities and contribute directly to monthly revenue and growth targets.
• Maintain accurate records of outreach activity, pipeline progress, and customer interactions in CRM systems.
• Collaborate with customer success, enrollment, and finance teams to remove barriers and improve conversion flow.
• Consistently meet or exceed performance metrics related to activity, conversion, and retention outcomes.

Requirements

• Proven experience in sales, retention, collections, account recovery, or customer reactivation roles.
• Strong objection-handling, negotiation, and closing skills in customer-facing environments.
• Ability to manage difficult conversations with empathy, professionalism, and confidence.
• Results-driven mindset with a strong focus on performance, targets, and revenue impact.
• Ability to work independently in a remote, high-performance, and fast-paced environment.
• Experience using CRM tools such as Salesforce, Kustomer, or similar platforms is a plus.
• Excellent communication skills with strong persistence and follow-through abilities.

Benefits

• Fully remote work environment
• Full-time schedule (9:00 AM - 5:00 PM EST)
• Performance-driven compensation opportunities aligned with revenue impact
• Career growth in sales, retention, and customer success functions
• Exposure to a mission-driven education-focused organization
• Collaborative cross-functional team environment
• Opportunity to directly impact student success and program completion rates

How Jobgether Works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.