Senior Customer Onboarding Specialist

Who are we? HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better. At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD, however this role is open to remote workers based anywhere in Australia. What’s the role? As a Senior Customer Onboarding Specialist in APAC, you will be responsible for guiding customers through HubSpot software setup, tool training, and initial campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to work across a variety of projects. What will I do?

• Serve as the main point of contact for approximately 30 customers to ensure a successful onboarding process to the HubSpot platform.
• Conduct regular strategic calls to drive product adoption and customer engagement.
• Ensure customers complete all required technical setups efficiently and on schedule.
• Train and educate customers on how to effectively utilise HubSpot’s tools.
• Begin strategising and launching growth-oriented campaigns with customers.
• Collaborate internally with Sales and Customer Success Managers to deliver a frictionless customer experience.
• Improve and scale the HubSpot software setup process.

Who are you?

• Experience in one or more of the following:

• Supporting software implementation projects
• Leading in-house software adoption initiatives
• Working in marketing, sales, customer success, or customer service roles

• Ability to manage simultaneous software implementations for multiple clients.
• Capable of delivering engaging product training sessions via phone and web conferencing.
• Experience with building marketing campaigns, establishing customer feedback loops, setting up CRMs, and/or organising sales processes.
• Proficient in researching, troubleshooting, and solving complex software issues.
• Able to effectively project manage and create structured plans that ensure customer success post-onboarding.
• Adaptable to a fast-paced and evolving environment and comfortable working in a multicultural environment across APAC.
• Displays a strong growth mindset with a dedication to continuous learning and personal growth.
• An understanding of API concepts and system integration mechanisms preferred.

What are the benefits?

• Hybrid work environment You can choose to work from Home, Office or Flex!
• Exceptional new hire training and onboarding
• An education allowance up to USD$5,000 per annum
• Flexible Time Off Policy
• Private health insurance allowance & annual fitness reimbursement
• Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks
• Check out the HubSpot Website to see all our wonderful Benefits

HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. IndiaApplicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you. You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.