Customer Success Manager - Creator Monetization platform (Remote)

🌍 Remote | 🕒 Timezone: GMT+3 | 💰 Salary: Base + Tokens

🧩 Industry: Web3, Social platform, SocialFi, Creators

Role Overview

The Creator Success Manager will be the primary point of contact for creators, ensuring their success and engagement on the platform. This role requires balancing relationship management with data-driven insights to enhance creator satisfaction and revenue growth. These relationships are businesses - so past work in B2B digital native platform company / SaaS PLG is ideal.

Responsibilities

• Onboard and support creators, guiding them through monetization features (ad revenue share, shops, rewards).
• Provide performance insights and best practices to help creators grow their audience and earnings.
• Act as the voice of the creator within the company, collaborating with Product to improve onboarding flows, category tagging, and gamification features.
• Develop educational resources and host webinars to improve creator engagement.
• Identify and manage incentive programs for top-performing creators.
• Partner with Marketing to showcase and promote creators across campaigns and social channels.
• Monitor creator churn, proactively identifying at-risk creators and developing retention strategies.
• Use data/analytics to segment creators and deliver tailored success strategies.

Must have Requirements

• Min 3+ years of experience in creator management, influencer marketing, or community growth.
• Deep understanding of social media platforms, content trends, and creator monetization models.
• Strong interpersonal skills with the ability to build lasting relationships with diverse creators.
• Familiarity with Web3 concepts like NFTs and tokens is an advantage.
• Experience working in a startup or 0-1 environment, building scalable processes from scratch.
• Comfortable using CRM, analytics, or creator management platforms to drive insights.
• Proven track record of helping creators grow revenue and engagement through structured programs.

Nice to have

• If you come from a digital or crypto native platforms with a good understanding of Talent Management in the creator space.