Renewals Manager, Contently (Remote) - $100,000/year USD

You're an enterprise account manager who has grown tired of operating as a passive renewal coordinator. You understand how to maintain satisfaction among major accounts, ensure contract integrity, and sustain revenue flow—without requiring a full support team of CSMs, solution engineers, and enablement personnel. You communicate with CMOs about business outcomes, with content directors about tactical execution, and with compliance teams about risk mitigation. You also possess the capability to develop genuine automation that transforms your workflow, not superficial AI usage. Contently operates within a segment of the enterprise landscape where errors carry significant cost: regulated content environments. Financial institutions, healthcare organizations, and recognized consumer brands rely on our platform because brand safety, governance, and compliance are non-negotiable. What makes this opportunity compelling is that you won't be entering unfamiliar territory. You'll assume responsibility for an enterprise portfolio with established trust. Your mission is to convert that existing trust into sustained and expanding revenue by demonstrating ROI in terms meaningful to each client, then pursuing growth opportunities strategically. As you do this, you'll contribute to defining what AI-enabled account management will look like in 2026 within a content platform company—a playbook that does not yet exist. This role means owning renewals with the mindset of a deal closer. It involves conducting QBRs that resonate with executive stakeholders because you connect usage analytics to tangible outcomes such as reduced compliance exposure and strengthened brand authority. It requires identifying expansion opportunities within accounts and the broader market proactively, then presenting proposals grounded in the client's actual usage patterns and genuine needs. It also means delivering automation on a quarterly basis that eliminates hours of repetitive account management tasks, freeing your capacity for strategy, negotiation, and revenue growth. If your understanding of "AI capabilities" is limited to composing better emails more quickly, this role is not suitable. You will join a streamlined team where accountability defines the culture and autonomy is the reward. You'll collaborate cross-functionally with product, support, finance, and marketing specialists as necessary, but you are the operator responsible for driving results. If you seek ownership of a genuine enterprise portfolio, immediate visibility into your impact, and a position where building AI solutions is a core expectation, we encourage you to apply. If you are seeking a role to gradually develop AI skills over time, please do not apply (other Crossover opportunities exist for that path). What You Will Be Doing

• Account Renewals - Execute annual contract renewals on schedule, maintaining or exceeding current ARR, with documented justification for retention outcomes
• Customer Success Plans - Develop a success plan for each account that captures client objectives, health indicators, renewal schedule, and expansion opportunities
• AI Workflow Automation - Create scripts or automation solutions to manage repetitive activities (data extraction for reports, status communications, QBR preparation)

What You Won’t Be Doing

• New logo acquisition or cold outreach
• Developing content marketing strategies for customers
• Using AI tools only for help with writing or research

Renewals Manager Key Responsibilities

• Retain and grow revenue across Contently's existing enterprise portfolio

Basic Requirements

• At least 2 years of experience managing enterprise accounts valued at $200K+ ARR at software company
• Experience using data (usage metrics, renewal history, platform engagement) to build business cases for executive buyers
• Ability to build AI workflow automations
• Willingness to work US work hours (EST time zone)

About Contently Contently’s powerful content marketing platform and award-winning content creation services empower you to align, scale, and optimize for content marketing success. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you! Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Crossover Job Code: LJ-5784-GB-COUNTRY-RenewalsManage.001