Crossing Hurdles logo

Customer Success Manager | $50/hr Remote

Crossing Hurdles
Department:Social Media Marketing
Type:REMOTE
Region:UK
Location:United Kingdom
Experience:Associate
Salary:$86,000 - $100,000
Skills:
CUSTOMER SUPPORTTECHNICAL SUPPORTSAASTROUBLESHOOTINGDOCUMENT INTERPRETATIONWRITTEN COMMUNICATION
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Job Description

Posted on: May 15, 2026

Position: Customer Support Specialist Document Understanding

Type: Hourly contract

Compensation: $43-$50/hour

Location: Remote

Commitment: Flexible schedule with ongoing project-based work

Role Responsibilities

  • Evaluate AI-generated responses involving customer support and service documentation
  • Review service level agreements (SLAs), escalation records, support tickets, and knowledge base articles
  • Assess AI understanding of troubleshooting workflows and customer communication processes
  • Provide structured feedback on clarity, accuracy, and support quality
  • Help improve AI systems used for customer success and support operations

Requirements

  • Experience in customer success, technical support, or customer operations at a SaaS or technology company
  • Strong familiarity with support workflows, escalation handling, and troubleshooting documentation
  • Ability to recognize high-quality customer communication and service practices
  • Strong analytical thinking and document interpretation skills
  • Excellent written communication and attention to detail
  • Comfortable working independently in a remote environment

Application Process (Takes 20 Mins)

  • Upload your resume.
  • Complete an interview.
  • Submit a short form.
Originally posted on LinkedIn

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