Membership Services Officer

About Us

Animal Welfare Investigations Project (AWIP) is embarking on an ambitious five-year strategy to become a membership-first organisation, empowering thousands of animal advocates to join us in protecting animals from harm.

As part of this transformation, we’re seeking a compassionate, organised, and proactive Membership Services Officer to be the first point of contact for our members and supporters, ensuring every interaction is warm, helpful, and leaves people feeling valued.

About the Role

This is a key supporter-facing role where you will:

• Be the friendly first point of contact for members and prospective members via phone, email, and other channels.
• Handle inbound and outbound calls, including proactively reaching out to members to address cancellations, encourage upgrades, or convert cash supporters into ongoing members.
• Maintain accurate supporter data, preferences, and interactions in Salesforce CRM.
• Collaborate with our Digital Marketing Officer, Data & CRM Officer, and Gifts in Wills Officer to nurture relationships and move supporters through their journey, ensuring that every member feels appreciated and connected to our mission.
• Support the Marketing and Communications team with occasional wider projects, such as campaigns, virtual or in-person events, or member engagement initiatives.

About You

We’re looking for someone who is:

• Compassionate and member-focused, with a genuine desire to make every interaction count.
• Highly organised and detail-oriented, able to manage multiple tasks and maintain accurate records.
• Confident and professional on the phone and in written communication.
• Comfortable with outbound calling — experience in telephone fundraising or supporter upgrade calling is desirable.
• Able to work both independently and as part of a team.
• Comfortable with technology, ideally with some experience using CRMs (Salesforce experience is a bonus).
• Experienced in supporter care, customer service, or a similar role (desirable but not essential).
• Aligned with AWIP’s mission, with a strong commitment to animal welfare and, ideally, a cruelty-free lifestyle.
• Able to maintain strict confidentiality at all times.

Key Details

• Hours: 16 hours per week, Monday–Thursday, 10:00 AM – 2:00 PM
• Salary: £11,885.71 pro-rata (£26,000 FTE)
• Contract: 12-month fixed-term contract, with potential for a permanent role
• Location: Remote (must be based in the UK)
• Additional hours: May be available for outbound campaigns, depending on business needs

What We Offer

• The opportunity to be part of a growing, mission-driven organisation making a global impact for animals.
• A supportive, values-driven team environment.
• Training and development opportunities.
• Fully remote working environment.

Please click on the apply button to progress with your application.