CRM Manager

Job Title: CRM ManagerSalary: £45,000 - £55,000Industry: D2CWorking Model: Remote (1 day a month in office)

Our client is a mission-led, high-growth D2C brand that’s transforming pet wellness through personalised, species-appropriate nutrition. With a loyal customer base and an ambitious team, they combine data-led decision making with a powerful purpose: to help pets live healthier, happier lives. Passionate about innovation and customer care, they’ve built an inclusive culture where wellbeing is at the core, for both their people and their customers. Now, as they continue to scale, they’re looking for a CRM Manager to play a pivotal role in deepening customer relationships and driving long-term growth.

The CRM Manager will lead the strategy and execution of personalised CRM programmes across multiple channels – including email, SMS, push notifications, and website personalisation. The CRM Manager will harness the power of customer data to shape journeys that deliver meaningful, mission-aligned content. With a focus on customer retention, loyalty, and lifecycle engagement, the CRM Manager will work cross-functionally to implement intelligent, insight-led campaigns that drive measurable performance and foster true brand advocacy.

Essential Skills:

• Strong experience in CRM strategy and customer journeys
• Deep knowledge of platforms like Bloomreach, Braze or similar
• Excellent analytical skills and data segmentation expertise
• Confidence with A/B testing, cohort analysis and campaign optimisation
• Ability to manage cross-functional collaboration and clear reporting

Benefits:

• Competitive salary + generous product discounts
• Remote working (1 day a month in office - Accom + Food + Travel expensed)
• Life assurance at 3x annual salary
• Enhanced parental leave + sick pay
• Life-event day off (e.g. new pet, house move, marriage)
• Weekly free lunches and regular company socials
• Many other benefits!