CRM Manager

CRM Manager£45,000 – £55,000Remote | United Kingdom

We are working with a fast-growing, creative organisation that inspires and supports aspiring authors worldwide. With a thriving global community, surging web traffic, and a reputation for innovation, the business offers the excitement of a startup with the stability of a trusted leader in its field. Join a team that values collaboration, curiosity, and ambition, while giving you the chance to make a real impact on customer engagement and business growth.

The CRM Manager will take ownership of the customer lifecycle, shaping personalised journeys that increase engagement, retention, and revenue. This role is data-driven, creative, and highly visible across the organisation, with the freedom to introduce new strategies and leave your mark.

Role Highlights

• Develop and deliver CRM campaigns that boost engagement and conversions
• Build and refine customer segmentation strategies to create tailored experiences
• Analyse campaign performance and share insights with the wider business
• Partner with content, digital media, and events teams to ensure consistency
• Collaborate with external agencies to align CRM with broader marketing

You Will Need

• Proven experience in CRM, lifecycle management, or digital marketing
• Strong skills in segmentation, campaign analysis, and journey mapping
• Hands-on experience with Active Campaign (HubSpot a bonus)
• Ability to thrive in a fast-paced environment and own projects from day one
• A proactive, consultative approach with excellent communication skills

Why You’ll Love It

• £45,000 – £55,000 base salary
• Remote working with occasional in-person meetups (2–3 times annually)
• Incredible growth trajectory in a fast growing business
• Be part of an ambitious, creative organisation with a strong sense of purpose
• Work with a collaborative, supportive, and intellectually curious team
• Play a pivotal role in shaping customer experience during a period of growth