Director - Customer Success and Growth

We’re Hiring: Director – Customer Success & Growth

Location: Remote (Australia preferred) | Global applicants welcome

Package: Up to $200,000 base + performance bonus + equity

The Talent Initiative is excited to be recruiting for a high-impact Director – Customer Success & Growth role with a fast-growing HR analytics company at the forefront of AI-driven workforce solutions. This is a rare opportunity to lead customer success, drive commercial growth, and shape go-to-market strategy for a business that empowers organisations to make better people decisions with data and AI—securely within their own Microsoft environment.

About the Role:

You’ll lead a cross-functional portfolio spanning customer success, commercial growth, go-to-market execution, and operational excellence. Working closely with the executive team, you’ll own the customer lifecycle; driving retention, renewals, upsell, and expansion. The initial phase is hands-on, with the opportunity to build and lead a team across Customer Success, Sales Support, and Marketing Operations as the company scales.

What You’ll Own:Customer Success Leadership

• Own customer relationships and ensure retention across key accounts
• Build customer success frameworks, playbooks, and lifecycle operations
• Lead onboarding, adoption, renewals, and NPS/reviews
• Become a trusted partner to C-level stakeholders in HR, People & Culture, Digital, and Data

Growth & Revenue

• Drive upsell, cross-sell, and expansion revenue
• Support pre-sales and proposals with tech leads
• Partner with Microsoft and channel partners to identify co-sell opportunities
• Report on customer health, churn risk, and growth pipeline

Go-to-Market & Sales Enablement

• Partner with marketing to shape campaigns, events, and content
• Build compelling client case studies and value stories
• Support demos, workshops, and strategic conversations

Operations & Delivery Alignment

• Improve cross-team delivery rhythm between sales, success, and product
• Lead operational cadence: pipeline reviews, success reviews, delivery huddles

You’ll Be Successful If You Are:

• A customer-first commercial thinker who enjoys working with data and business outcomes
• A builder who creates structure, process, and clarity inside growing teams
• Confident in both strategic thinking and hands-on execution
• Strong with internal collaboration across sales, delivery, and product
• Someone who thrives in fast-paced growth environments

Experience We’re Looking For:

• Referencable experience in Customer Success, Account Management, GTM, or Consulting
• Background in HR Tech, HR Analytics, SaaS, or consulting (preferred)
• Experience working with enterprise or mid-market customers
• Strong understanding of HR challenges: workforce planning, attrition, talent, engagement, analytics
• Familiarity with Microsoft environment (Power BI / Azure / Fabric) is a plus
• Leadership experience managing a small team or function

Ready to make your mark? Reach out to Dan Nuroo at The Talent Initiative (0418351545) for a confidential conversation, or apply now to take the next step in your leadership career!